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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
What do I need to bring to my installation?
Once you have scheduled your Ignition Interlock Device (IID) installation in Massachusetts, you will need to bring two forms of identification and proof of residency to your IID installation appointment.
What should I bring back to my State authority after my device is installed?
Once you have installed your Ignition Interlock Device in Massachusetts, you will need to bring a notarized Operator’s Affidavit, a copy of your Smart Start contract, and your receipt from installation to your State authority.
How do I know if Smart Start’s devices are compliant with my program?
Smart Start is an approved ignition interlock vendor with the state of Massachusetts, so you can rest assured that your Ignition Interlock Device (IID) will be compliant with your program. Our IIDs are also tested to meet the standards set by the National Highway Traffic Safety Administration (NHTSA).
How often does my IID need to be serviced?
Massachusetts state law requires that you service your Ignition Interlock Device (IID) every 25-30 days.
What do I need for removal?
In order to remove in the state of Massachusetts, you will need Removal Authorization paperwork from the Massachusetts Registry of Motor Vehicles (RMV).
If you have completed all periods of license suspension or revocation and met all IID program requirements, and you wish to have the IID removed from your vehicle, you must complete the following steps:
- Bring your vehicle into the IID service provider for a final service visit. At this final service visit, the “final download” of data from the IID will be transmitted to the RMV’s Ignition Interlock Department. This final download of data is valid for 24 Hours.
- Within 24 Hours of the final download of data, you must return to a RMV Hearings Officer for an IID Removal Hearing. At this hearing, the RMV will review the data to determine if any lockouts or violations have occurred in the past six (6) months.
- If you have any lockouts or violations, your IID removal request will be denied. You will be required to participate in the IID program for an additional six (6) months following the date of your last lockout.
- If you do not have any lockouts or violations, the RMV’s Ignition Interlock Department will approve the IID removal. The RMV will provide the operator with a letter indicating that removal of the IID has been authorized. You must bring this letter with you to your IID vendor/service provider to have the IID removed.
What if I have a requirement, but I don’t own a vehicle?
In Massachusetts, if you have a requirement, but you don’t own a vehicle, the Ignition Interlock Device (IID) can be installed in anyone’s vehicle—you can borrow one from a family member, friend, etc. You only need a letter of permission from the registered owner of the vehicle that allows you to install the Ignition Interlock Device.
Do I need the device on all of my vehicles?
Yes, Massachusetts regulations require that you install an Ignition Interlock Device on every vehicle registered in your name.
Where can I go for service? Anywhere, or just within my state?
Massachusetts law states that you can service your Ignition Interlock Device at any Smart Start service center nationwide.
What constitutes lockout in my state?
In Massachusetts, any and all of the following may result in a lockout:
- One missed service visit
- Two failed start up tests
- One failed rolling re-test
- Two skipped tests
What do I need to do to install voluntarily?
To install an Ignition Interlock Device (IID) on your vehicle or a family member’s vehicle -voluntarily, click the chat window below, fill out our online form, or call Smart Start at 800.831.3299 to speak with one of our customer care advocates and schedule a voluntary installation appointment. Check to see if your insurance offers any discounts for voluntary interlock installation—especially for children going off to college. Be sure to bring two forms of identification and proof of residency to your voluntary installation appointment.
How do I know if I need a camera/GPS/etc.?
Neither the camera nor the GPS is a required addition to the Ignition Interlock Device in Massachusetts. However, the State of Massachusetts requires the installation of a Cellular enabled “Real-Time Reporting” Modem in addition to the Ignition Interlock Device.
How do I know who my State authority is?
In the state of Massachusetts, your State authority is the Massachusetts Registry of Motor Vehicles (RMV).
How do I know what my state requires in an Ignition Interlock Device?
The state of Massachusetts has a list of approved ignition interlock providers, all of whom meet the state requirements for a functional Ignition Interlock Device. Smart Start is on that list.
How can I pay for calibration?
In Massachusetts, you can pay for calibration at the service center at the time of service with cash, money order, MasterCard, Visa, or Discover.
Where do I send a record of my service appointments?
Smart Start will send a record of your service appointments to your State authority on your behalf at no additional cost to you.
Does this thing hurt my vehicle?
No, Smart Start’s Ignition Interlock Device does not hurt your vehicle in any way.
Can I get one on my motorcycle?
Motorcycle Ignition Interlock installation laws differ by state. Smart Start operates throughout the U.S. as a certified manufacturer and will work harder than other companies to provide you a seamless Interlock program that still follows your case requirements in the state of Massachusetts. Please call our Customer Care Center at 800-831-3299 if you have any questions.