GENERAL IGNITION INTERLOCK DEVICE
AND ALCOHOL-MONITORING QUESTIONS
So what is an Ignition Interlock Device or interlock device, anyway? If you’re unsure of the answer, no need to fret. Simply review our FAQ section or contact our Smart Start team of experts via chat, email, or phone anytime, anywhere, to get all of your questions answered. Our customer service team members are ready to help you understand your state law requirements and more, in plain language, no jargon. So the next time someone asks you – what is an interlock device or what’s an interlock – you will be able to share your knowledge with them. Or just have them contact us!
What is an Ignition Interlock Device?
An Ignition Interlock Device is a piece of electronic equipment that tests your level of alcohol consumption and prevents you from driving your car, truck, SUV, or crossover vehicle until you can pass a test. It is installed in your vehicle’s electrical system and interrupts the starter in the event of a failed test. In cases of a DUI or a DWI charge, an Ignition Interlock Device and restricted driver’s license can often take the place of a suspended license.
How do I know if I’m eligible for an Ignition Interlock Device (IID)?
You can always call Smart Start at 800.831.3299, and we’ll help you determine your eligibility. (Calling us first might also save you time.) You can also check with your alcohol monitoring authority or your local department of motor vehicles (DMV), department of public safety (DPS), or related institution for specific eligibility requirements. In some cases, if your license is suspended due to a DUI or DWI charge, you can get an Ignition Interlock Device, and a restricted driver’s license will allow you to get back on the road.
Will a blow-and-go or IID ever shut off or stop my car while I’m driving?
Never. In fact, our devices have a safety feature where, if your vehicle does shut off or stall, you’ll have a full two minutes to restart your vehicle without first taking a test.
How do I know what kind of IID to get?
Your court documents will specify exactly what is required of your Ignition Interlock Device. Smart Start is a certified ignition interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county. Just make sure that you have your court documents when you contact our Customer Care Center, and a friendly advocate will make sure your device fits your program. Call us today at 800.831.3299—or fill out the online form, and we’ll call you.
How much does an ignition interlock system cost? What are the fees?
The overall cost of an Ignition Interlock Device is a combination of installation fees, monthly service fees, and removal fees. Exact pricing is state-specific. To find out the exact ignition interlock price in your state, call 800.831.3299. A Smart Start customer care advocate will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total ignition interlock package.
Where is the nearest Smart Start location or service center?
Visit our Locations page and enter your zip code to find a list of locations nearest you. We have over 1,800 locations, so you’ll surely find something close.
Do I need to schedule an appointment to install my Ignition Interlock Device (IID)?
Yes. You can either fill out our online form to have a customer care advocate contact you to schedule an appointment, or call 800.831.3299 to speak with a trusted Smart Start advisor today. In some cases, same-day installation appointments may even be available.
What should I bring to my installation appointment?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly customer service advisors will let you know.
How do I know if I’m eligible for a portable alcohol-monitoring device like the IN-HOM™ SMART Mobile™?
Check with your alcohol-monitoring authority or your local department of motor vehicles (DMV), department of public safety (DPS), or related institution. If you’re eligible for an IN-HOM™ SMART Mobile™, call 800.831.3299 to speak with a customer care advocate and acquire an IN-HOM™ SMART Mobile™ for the duration and completion of your program.
What is the difference between a suspended license and a restricted driver’s license?
In many states, you cannot drive on a suspended license. In other states, your travel with a suspended license is significantly restricted. However, with a restricted driver’s license, you can drive anytime and anywhere as long as you have an Ignition Interlock Device installed.
How do I complete my program if I don’t have a car or vehicle?
You can fulfill your requirement by borrowing a vehicle and installing an ignition interlock there, or by using one of our portable, handheld devices like the IN-HOM™ SMART Mobile™.
Do I require special insurance during my ignition interlock program?
Some states do require you to get special insurance during your program. Unfortunately, Smart Start does not work with your insurance company—we only work with you. We know that each case can be completely different in the eyes of your insurance company, so you should contact them directly with any questions about their requirements during your program.
How much can I drink before I blow a violation?
It varies, depending on a person’s constitution and metabolism. Make sure to rinse your mouth out with water before taking a test to ensure maximum accuracy.
Does an ignition interlock or the IN-HOM™ SMART Mobile™ detect marijuana/weed?
No, but the technology is constantly evolving as legislation changes within the states.
Will I have to take a test while I’m driving?
NO. You are encouraged to make a full stop before taking any test. There will be times when your device will prompt you to take a rolling test (or a test while the car is running), but you will always have plenty of time—roughly six minutes—to pull over comfortably and safely before taking your test. Taking your time to stop safely will not incur a violation.
I need to take my vehicle to my mechanic. Can he/she work around my IID? What do I do?
We have very special instructions for your mechanic HERE.
How can I learn how to use my device properly?
You can always ask our friendly service technicians for instructions at your installation appointment. You can also find online training videos with step-by-step instructions for using your IID or your IN-HOM product.