How Can I Learn to Use My Ignition Interlock Device?

Our Ignition Interlock Devices (IID) are among the easiest on the market to use. However, we understand  learning how to use your Ignition Interlock Device may seem confusing at first. We make sure to provide you with multiple tools to make your Ignition Interlock experience as convenient and stress-free as possible:

Three ways we show you how to use your Ignition Interlock Device

1. One-on-one training. At your installation appointment, a friendly, state-certified technician will show you how to properly learn to use your Ignition Interlock Device. We don’t just shove you out the door. Ask as many questions and take as many tests as you’d like until you feel confident. You’ll learn how to use your Ignition Interlock Device correctly, including determining which breathing patterns and tips work best for you.
2. Online training videos. Each of our online training videos is specially designed to provide you with step-by-step guidance. You’ll get detailed explanations of how to breathe into your Ignition Interlock Device, how to interpret the messages on the screen, and how to adjust your breathing pattern to take a successful test.
3. 24/7 access to bilingual customer service. Our Customer Care Center is open around the clock, including holidays. Any time you need assistance, our trained customer care advocates are available by phone in English or Spanish. We can even walk you through tests in real time. Just call (800) 831-3299 to speak with one of our trained Customer Care advocates.

There’s no reason to get frustrated in the early days of using your Ignition Interlock Device. At Smart Start, we’re here to support you every step of the way, whenever you need it.