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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
Smart Start, LLC values you as a customer and respects your right to privacy. We know that you purchase our products and services because you trust that we will stand behind our promises. We pledge our commitment to treat your information responsibly. We created this privacy Policy to show you that we are working hard to protect your privacy.
IMPORTANT NOTE: THIS POLICY APPLIES TO USERS OF OUR SERVICES IN THE UNITED STATES. PLEASE ALSO SEE OUR EU & UK PRIVACY POLICY. YOU MAY NOT USE THESE SERVICES IF YOU ARE YOUNGER THAN 14 YEARS OF AGE.
Last modified: August 18th, 2022
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (the “Policy”).
1A Smart Start, LLC (“Smart Start” or “We” and corresponding pronouns) provide ignition interlock services, location-based monitoring services, and related services (the “Services”). The Services may include equipment we provide to you (the “Equipment”). The Services will require you to provide information to us at one of our local service centers (a “Service Center”), by calling us at our call center (the “Call Center”), or through the web site or mobile application described below. The information we collect from you (described more fully below) will be maintained by us pursuant to this Policy. We may be required by law, regulation, or under the terms of your agreement, to provide your information to a government authority, law enforcement agency, employer, school, or any other person you consent to receive your information (each a “State Authority”).
This Policy DOES NOT apply to information we receive through other referring web sites or sources or which is publicly available. This Policy does not apply to information provided to us by any State Authority. Other websites and apps may have their own privacy policies, which we encourage you to read before providing information on or through them.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use the App, the Site, or our Services. By using any of our Services or the Site/App, you agree to this Policy. This Policy may change from time to time. Your continued use of the Services or the Services, the Site or the App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information You Provide to Us
When you inquire about, apply for, or use the Services, we may obtain information about you, including:
How We Collect Information:
We may collect, or you may provide (or others may provide on your behalf, such as a parent or other relative), the information listed above when:
Information of Those With You
Certain information collected through the processes listed above may include personal information of other people. For example, a photo taken as part of the monitoring services may include other people in the background, or your geo-location data that is gathered as part of the Services may disclose the location of those traveling with you. YOU AGREE TO NOTIFY THOSE PERSONS WHO ARE WITH YOU THAT SUCH INFORMATION ABOUT THEM MAY BE COLLECTED AND DISCLOSED THROUGH YOUR USE OF THE SERVICES. YOUR CONSENT TO THIS POLICY IS DEEMED TO BE NOTICE TO, AND THE CONSENT OF, SUCH PERSONS.
Automatic Information Collection
Our Equipment, at times, collects information automatically. This collection may include geo-location data.
In addition, when you download, access, or use the Services, the Site, or the App, we may use cookies (a small file placed on your device(s)) or similar technology to automatically collect:
If you do not want us to collect this information, do not use the Services, and you may delete the App from your device(s) by the method used by your smart phone provider. Note, however, that opting out of the App’s collection of location information will cause its location-based features to be disabled.
You agree to the collection of the information described above.
We may use information that we collect about you or that you provide to us, including any personal information, to:
You agree to our use of your Information as described above.
IF YOUR AGREEMENT WITH US INCLUDES MONITORING SERVICES, WE WILL SHARE INFORMATION WITH THE MONITORING AUTHORITY AS REQUIRED BY THE TERMS OF YOUR MONITORING OBLIGATIONS, OR AS REQUIRED BY APPLICABLE LAW, RULE OR REGULATION.
SMART START MAY DISCLOSE YOUR INFORMATION WHEN RESPONDING TO OR COOPERATING WITH REQUESTS FOR INFORMATION REGARDING YOUR USE OF THE SERVICES WHEN MADE BY ANY MONITORING AUTHORITY OR LAW ENFORCEMENT AGENCY, OR AS A RESULT OF A SUBPOENA, COURT ORDER, OR OTHER LEGAL PROCESS.
We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.
In addition, we may disclose information that we collect, or you provide:
You agree to the disclosure of your information as described above.
We will use commercially reasonable efforts, consistent with industry standards, to protect your personal information from access by unauthorized persons while such information is in our control. However, no system of safeguarding personal data is perfect, and unauthorized access to personal data can occur. If such an event occurs, we will notify you if required by, and in the manner provided by, our policy and applicable law.
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We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page.
The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring that you periodically visiting this privacy policy to check for any changes.
To ask questions or comment about this privacy policy and our privacy practices, contact us at Smart Start, Attn: Customer Service Center, 500 E. Dallas Road, Suite 100, Grapevine, Texas 76051, or by calling us at our call center at (800) 880-3394.