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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
Important Documents
Easily download some of the most commonly used documents you’ll need during your Interlock journey.
For additional Program Compliance Requirements, click here.
Clicking this link will take you to another page in English.
Training Video for Your Ignition Interlock Device
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Ignition Interlock Unlock Codes
If you miss your service appointment or receive a violation, your Ignition Interlock will need to be serviced at a Smart Start service center. If you do not service your Ignition Interlock within the time period presented on the Ignition Interlock screen, the device will go into Permanent Lockout. In this case, you are required to have your car towed to a service center to have your device serviced – this cost is incurred at your expense.
To avoid this expense, you may be able to use a temporary Unlock Code as a courtesy allowing you more time to get your device serviced.
Clicking this link will take you to another page in English.
Smart Start Incident Report Form
Use this form to request a credit or reimbursement of lockout fees, or to request a credit or reimbursement of tow charges (receipt required).
To avoid this expense, you may be able to use a temporary Unlock Code as a courtesy allowing you more time to get your device serviced.
Clicking this link will take you to another page in English.
Ignition Interlock Unlock Codes
Here are the answers to the most common Ignition Interlock questions you’ll encounter, without all the complex jargon. The Smart Start multilingual Customer Care Center is also available to answer your questions 24 hours a day, 7 days a week. You can contact them at (800) 831-3299.
What happens after I get my DUI/OVUII?
In Hawaii, DUI/OVUII charges are divided into two parts: administrative hearings with the Administrative Driver’s License Revocation Office (ADLRO) and criminal proceedings with a judge. Your license may be revoked either administratively and/or criminally. You are only allowed to drive legally on a revoked license if you install an approved Ignition Interlock Device (IID) in every vehicle that you drive along with having a valid Ignition Interlock Permit (IIP) and a valid state of Hawaii ID. You may contact Smart Start to begin working towards regaining your driving privileges.
What do I need to bring for my installation?
Once you have scheduled your Ignition Interlock installation with Smart Start, you will need to bring the following to your Ignition Interlock installation appointment:
- Two forms of photo identification (i.e. state ID, military ID, passport, employee ID, etc.)
- Proof of residency (this can be a document verifying your address, like a utility bill)
- Payment for installation and your first month’s lease in the form of cash, Visa, or MasterCard (Smart Start of Hawaii does not accept checks)
What should bring back to the Administrative Driver’s License Revocation Office after my device is installed?
Once you have completed installation at your nearest Smart Start service center, you will need to submit a copy of the Ignition Interlock Device (IID) installation agreement from Smart Start showing proof of interlock installation. You will also need to provide the Administrative Driver’s License Revocation Office (ADLRO) with a current and valid motor vehicle insurance and a completed Ignition Interlock permit (IIP) application. The ADLRO will review your application and issue your Ignition Interlock permit to drive if you qualify.
How do I know if Smart Start’s devices are compliant with my program?
Smart Start is the only authorized Ignition Interlock provider for the state of Hawaii. In addition, our devices are certified by the National Highway Traffic Safety Administration (NHTSA).
How can I learn how to use my device properly?
You can always ask our friendly service technicians for instructions at your installation appointment. You can also find an online training video with step-by-step instructions for using your IID on this webpage.
What do “Blow Harder,” “Hum Stronger,” “Blow Softer,” “Don’t Inhale,” and other prompts mean?
“Blow harder” means that your breath sample did not last long enough for your test to register. “Hum stronger” means that you began humming either too late or too soon. It might also mean that your hum was not strong enough to register. “Blow softer” means that your breath sample was too strong. “Don’t inhale” means that you might have inhaled while your lips were still around the mouthpiece, therefore sucking air into the unit. “Abort tamper” means that you covered the vent on the back of your IID while blowing. “Mouth closer” means that you’ll need to hold the Ignition Interlock Device more firmly against your mouth to avoid letting the device pull away as you blow. To complete your test successfully, you will need to blow steadily for the full time of your test. Keep both your breath volume and your hum even during testing. “Abort lock” means that you have exceeded the allowed number of aborts during a 15-minute period and will need to wait until the countdown completes before you attempt another test.
How much can I drink before I blow a violation?
It varies, depending on a person’s constitution and metabolism. Make sure to rinse your mouth out with water before taking a test to ensure maximum accuracy.
What constitutes a violation in my state?
In the state of Hawaii, all the following may constitute a violation:
- Failure to return to the Smart Start service center for calibration within 30 days.
- Attempting to start your vehicle with a blood alcohol level of .02% or greater.
- Registering a blood alcohol level of .02 or greater during a rolling re-test.
- Skipping a rolling re-test.
- Tampering with or attempting to circumvent the device.
- Starting the vehicle without taking and passing a breath test.
- 20 aborts in a row.
What happens if I violate?
You are allowed five violations per month. After your fifth violation, you will enter into a 72-hour countdown, during which you will be required to return to a Smart Start service center for a calibration. You will also be asked to pay a violation fee. You MUST return to the service center before the countdown ends, or your Ignition Interlock Device (IID) will go into lockout.
What does each violation mean?
“Initial BAC” means that the device has detected alcohol during your initial test. “RRTEST” means that the device detected alcohol during your rolling re-test. “CIRC” means that circumvention has occurred in the form of you disconnecting your handheld while driving. “Templock” means that your test detected a low level of alcohol, and your device has been temporarily locked based on your state’s limits. “RRSkip” means that a rolling re-test skip has occurred because you did not take a test when prompted after your initial test. Even if you are at your destination, you must test again if your device prompts you to do so.
How do I check my remaining violation points?
Press the # key and then the number 3 on the keypad of your Ignition Interlock Device.
What constitutes “circumvention” in the state of Hawaii?
Per Hawaii Revised Statutes (HRS) 29E-66: in general, circumvention is tampering with the Ignition Interlock Device (IID) or attached camera to “render it inaccurate or inoperable.” Examples of circumvention include but are not limited to asking another person to blow into an Interlock with the purpose of starting the car for the driver, tampering with the device by disconnecting the head unit while driving and/or if the engine is on, or altering the device in any way. Circumvention may result not only in a violation of your Ignition Interlock program, but in additional criminal charges or penalties.
What does “SLOCK@2d” or “SvcLock48hr” mean?
This means you are in service grace period countdown, and you have 2 days remaining before you lock out. You must take your vehicle to the nearest Service Center to have it calibrated before the countdown ends. You can find the location nearest you here.
What does “VLOCK@2d” or “ViolLck48hr” mean?
This means you are in your violation grace period countdown, and you have 2 days remaining before you lock out. You must take your vehicle to the nearest service center to have it calibrated before the countdown ends. To find your nearest service center, click here.
What does “LOCKOUT VIOL” mean?
This means you have lost all your points and have exceeded the violation grace period. You can fill out the form above under “Ignition Interlock Unlock Code” to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center. You can also call (800) 831-3299. You must take your vehicle to a service center within 6 hours of entering the code to regain the use of your device. If you fail to take your vehicle to the nearest service center within 6 hours, you will unfortunately have to tow your vehicle at your own expense.
What does “LOCKOUT SRVC” mean?
This means you have missed your monthly service and have exceeded the service grace period. You must now obtain a one-time unlock code to take the vehicle to a Smart Start service center. You can fill out the form above under “Ignition Interlock Unlock Code” to obtain this code in order to take the vehicle to a Smart Start service center. You can also call (800) 831-3299.
How do I check my calibration appointment time?
Press the # key, then the 1 key on the keypad to display your appointment time.
How do the consequences differ for a first and second DUI/OVUII? Third? Fourth?
Consequences for a DUI or OVUII may differ depending on the circumstances of your individual incident. For the exact ramifications of your DUI or OVUII, please contact your attorney directly.
Will an IID ever shut off my engine while I’m driving?
Never. In fact, our devices have a safety feature where, if your vehicle does shut off or stall for any non-IID reason, you’ll have a full two minutes to restart your vehicle without taking a test.
Does an Ignition Interlock Device detect marijuana/weed?
No, but technology is constantly evolving. Remember that using marijuana or any other illicit drug can also result in an impaired driving charge.
What do I need to remove my device?
In order to remove your Ignition Interlock Device (IID) in the state of Hawaii, you need only to pay the removal fee.
What if I have a requirement, but I don’t own a vehicle?
Hawaii’s Ignition Interlock law requires that you install an approved Ignition Interlock Device (IID) in any vehicle that you have access to and will drive. You must also have a valid Ignition Interlock Permit (IIP) and a valid state of Hawaii ID. Please bring a letter of permission from the registered owner of the borrowed vehicle stating that you have permission to install the IID. Smart Start frequently installs interlocks on borrowed vehicles, so this will not pose a problem at any of our service centers.
Do I need a device on all my vehicles?
In order to drive legally during your revocation period, you will need to have an approved Ignition Interlock Device (IID) installed in every vehicle that you drive along with having a valid Ignition Interlock Permit (IIP) and a valid state of Hawaii ID. You may be subject to serious criminal penalties if you are caught driving during the revocation period without the above. Please explore the Hawaii Ignition Interlock Device laws in-depth.
What do I need to do to install voluntarily?
To install an Ignition Interlock Device on your vehicle or a family member’s vehicle voluntarily (and not as a condition of a revoked license), fill out our online form or call (800) 831-3299 to speak with one of our customer care advocates. We’ll help you set up an installation appointment at the day and time that are most convenient for you.
How can I pay for calibration?
You can pay for calibration at the service center during your service appointment using cash, Visa, or MasterCard. Smart Start of Hawaii does not accept checks as valid forms of payment.