Disaster Assistance
To all Smart Start clients directly affected by natural disasters.
RESIDENTS OF WASHINGTON STATE –
We at Smart Start hope that you are staying safe during the fires in Washington state. We stand in support of our Washington residents during this challenging time. Our team will work with you to reschedule appointments if you are unable to attend due to the fires.
While Washington regulations do not permit unlock codes, our corporate service center in the Spokane area is open and ready to assist customers with their Ignition Interlock service needs.
Smart Start of WA
5727 N Florida St, Spokane, WA 99217
Hours: M-F 9am-5pm
For further assistance, please call our dedicated hotline at 866-979-0002.
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RESIDENTS OF TEXAS –
We at Smart Start hope that you are staying safe during the severe flooding in South Texas. We stand in support of our Texas residents during this uncertain time. Our team will work with you to reschedule appointments if you are unable to attend due to the flooding. We also want to alleviate the stress of the current situation by extending the unlock codes on your Ignition Interlock.
To help our Texas residents affected by the flooding, Smart Start is offering one free unlock code by calling 866-979-0002 and speaking with a specialist. Unlock codes are effective through September 30, 2026.
Availability of free unlock codes is subject to change or end without notice. For further assistance, please call our dedicated hotline at 866-979-0002.
The following service location is currently closed:
TNT AUDIO – Closed
98 W Main St
Kerrville, TX 78028
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The agents on this line will ensure you have all of your questions and concerns answered. As well as the direct line above, clients can always call our 24/7/365 Customer Care Center at (800) 831-3299. Please do not hesitate to call our team for any questions or assistance about your Ignition Interlock program.
Assistance FAQ
How do I know if my shop is open, and when are they open?
The following service location is currently closed. If any additional shops close, we will attempt to update this page as soon as possible with a list of shop hours and further information.
TNT AUDIO – Closed
98 W Main St
Kerrville, TX 78028
My IID is due for calibration but my shop is closed. What do I do?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to obtain an extended unlock code. Please note that unlock codes are not permitted by Washington state regulations.
My IID or SmartMobile was damaged or lost. What do I do?
Call the Smart Start credit department at 877-485-7042.
I need to reinstall my unit because the unit was damaged. Will I be charged?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to schedule a reinstall.
I need to tow my vehicle to the Service Center. What do I do?
Unfortunately, you’ll have to tow your vehicle at your own expense. Please submit an Incident Report if this occurs.
Helpful Links
