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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
Drivers who are deaf or hard of hearing have access to the same quality Ignition Interlock program as all of our clients. That’s just one reason why we’re the top choice for Ignition Interlock: No one serves their clients with more care and accommodation.
Typically, an Ignition Interlock makes a beeping sound to prompt for a random retest. However, the external LED flashes so that clients who are deaf or hard of hearing know that it’s time for a random retest.
It’s sometimes called a “rolling retest,” but that’s not the right term. Ignition Interlock clients shouldn’t be rolling at all, because it could potentially put them in danger.
When prompted for an Ignition Interlock random retest:
Your car will never turn off during an Ignition Interlock random retest, no matter what the result.
When you schedule your convenient Ignition Interlock installation appointment, our agents will let the service center know that you need an external LED. They’ll install the light along with the Interlock.
They will also provide one-on-one training with a video about our device that shows English or Spanish subtitles.
Smart Start can provide the best Ignition Interlock program for all clients at an affordable cost. Take a moment to fill out our short online form, or quickly set up an appointment by calling (800) 831-3299.