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Ignition Interlock Calibration FAQs

Here’s everything you should know about your calibration appointment before you go!

What to Know About Smart Start Service Calibrations

Getting an Ignition Interlock can be confusing, but Smart Start is here to help. You are required to have your device serviced regularly. You may have recently had your calibration schedule changed. We have more information about these changes here.

Calibration Schedule Change Questions

If you live in the following states, you may now only need to visit one of our shop locations every 60 days for your physical device calibration: Alaska, Arizona, Arkansas, California, Colorado, Illinois, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, West Virginia, and Wisconsin.

During this time, you will continue to pay for your lease every month as usual, but we’ve added several convenient ways to pay.

What does this mean for you? If you have been paying your lease at a shop location, you should make plans to pay online instead. It’s the quickest and easiest way to stay up-to-date, not to mention avoid any processing fees.

Remember, you MUST come into the shop on your service date. After that date, if you choose to come into service before the 60 days are over at one of our service centers, an early service fee will apply.

Your state allows for a longer period between IID service dates, making your Interlock program more convenient and cost-effective for you.

The frequency of calibration depends on various factors, including local regulations and Smart Start’s recommendations. Generally, calibration is required every couple of months to ensure accuracy. Smart Start will notify you when your device is due for calibration. You can also find your next service date on your device, your last service center receipt, or on the Client Portal.

Your payment schedule remains unchanged. You can continue paying your monthly lease every 30 days, which is seamlessly facilitated through our Client Portal App.

These changes are already in effect, ensuring an immediate improvement to your Interlock program.

If you don’t have a Client Portal account set up, you can sign up here. From the Client Portal, you can then sign up for auto-pay.

General Calibration Questions

Calibration is a crucial process for ensuring the accuracy and reliability of your Smart Start device. It involves adjusting and fine-tuning the device to accurately measure your breath alcohol concentration (BrAC) levels.

Calibration is necessary to maintain the accuracy of your Smart Start device over time. Regular calibration ensures that the device continues to provide precise BrAC readings. Each state also requires this.

The frequency of calibration depends on various factors, including local regulations and Smart Start’s recommendations. Smart Start will notify you when your device is due for calibration. You can also find your next service date on your device, your last service center receipt, or on the Client Portal.

Calibration typically takes a short amount of time and can often be completed within a single visit to a Smart Start service center. However, the exact duration may vary depending on factors such as the type of device and any additional services needed.

When attending a calibration appointment, be sure to bring your vehicle, any necessary documentation (such as your driver’s license and vehicle registration), and your Smart Start lease agreement or documentation provided by your monitoring authority.

Missing a calibration appointment can result in consequences such as device lockout or violations reported to monitoring authorities. It’s essential to adhere to the scheduled calibration intervals to maintain compliance with program requirements and ensure the continued operation of your Smart Start device.

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