Disaster Assistance
To all Smart Start clients directly affected by natural disasters.
RESIDENTS OF HAWAII –
We at Smart Start hope you are staying safe in the aftermath of Hurricane Lowell. Our team will work with you to reschedule appointments if you are unable to attend due to the impact of Hurricane Lowell.
We also want to alleviate the stress of the current situation by extending the unlock codes on your Ignition Interlock. Smart Start is offering one free unlock code by calling 866-979-0002 and speaking with a specialist.
Availability of free unlock codes is subject to change or end without notice. For further assistance, please call our dedicated hotline at 866-979-0002.
The agents on this line will ensure you have all of your questions and concerns answered. As well as the direct line above, clients can always call our 24/7/365 Customer Care Center at (800) 831-3299. Please do not hesitate to call our team for any questions or assistance about your Ignition Interlock program.
Assistance FAQ
How do I know if my shop is open, and when are they open?
If any shops close, we will attempt to update this page as soon as possible with a list of shop hours and further information.
My IID is due for calibration but my shop is closed. What do I do?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to obtain an extended unlock code.
My IID or SmartMobile was damaged or lost. What do I do?
Call the Smart Start credit department at 877-485-7042.
I need to reinstall my unit because the unit was damaged. Will I be charged?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to schedule a reinstall.
I need to tow my vehicle to the Service Center. What do I do?
Unfortunately, you’ll have to tow your vehicle at your own expense. Please submit an Incident Report if this occurs.
Helpful Links
