Disaster Assistance
To all Smart Start clients directly affected by natural disasters.
Solutions
Locations
Company Information
Contact Information
Our Multilingual Customer Care Center is available 24/7 to answer your questions.
RESIDENTS OF HAWAII –
We at Smart Start hope that you are staying safe during the fires in Maui. We stand in support of our Hawaiian residents during this difficult time. We want to alleviate the stress of the current situation by extending the unlock codes on your Interlock. Our team is also working with the collections department to ensure there are no issues relating to payments and your account.
The service location in Lahaina is currently closed. Clients may service their devices at our location in Kahului:
All Out Audio
251 Lalo St., Unit F2-A
Kahului, HI 96732
(808) 214-1003
Open Monday – Saturday: 10:00 AM – 06:00 PM
Closed Sunday
For further assistance, please call our dedicated hotline at 866-979-0002.
The agents on this line will ensure you have all of your questions and concerns answered. As well as the direct line above, clients can always call our 24/7/365 Customer Care Center at (800) 831-3299. Please do not hesitate to call our team for any questions or assistance about your Ignition Interlock program.
Assistance FAQ
How do I know if my shop is open, and when are they open?
The service location in Lahaina is currently closed. Clients may service their devices at our location in Kahului:
All Out Audio
251 Lalo St., Unit F2-A
Kahului, HI 96732
(808) 214-1003
Open Monday – Saturday: 10:00 AM – 06:00 PM
Closed Sunday
If any additional shops close, we will attempt to update this page as soon as possible with a list of shop hours and further information.
My IID is due for calibration but my shop is closed. What do I do?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to obtain an extended unlock code.
How do I make my SmartMobile payment?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002.
What do I do if I’m unable to make my SmartMobile monthly lease payment?
Please call our credit department at 877-485-7042.
My SmartMobile is due for its required calibration date and my closest shop is closed or I cannot get to the service center. What do I do?
Unfortunately, we cannot push out, or change, your required calibration date. Please call your State Authority to advise them of the situation.
My IID or SmartMobile was damaged or lost. What do I do?
Call the Smart Start credit department at 877-485-7042.
I only have cash for my SmartMobile lease payment. Is this OK?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to receive assistance with your type of payment.
I need to reinstall my unit because the unit was damaged. Will I be charged?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to schedule a reinstall.
I need to tow my vehicle to the Service Center. What do I do?
Unfortunately, you’ll have to tow your vehicle at your own expense. Please submit an Incident Report if this occurs.
Helpful Links