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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
What happens after I get my OWI?
In the state of Iowa, the consequences that follow your OWI may differ depending on the circumstances.
What do I need to bring to my installation?
Once you have scheduled your Ignition Interlock Device (IID) installation appointment with Smart Start in Iowa, you must bring your vehicle and a form of photo identification to your IID installation appointment.
What should I bring back to my State authority after my device is installed?
At your Ignition Interlock Device installation appointment, you will receive a hard-copy installation certificate that will be signed and stamped by Smart Start. You will take that certificate to the Iowa Department of Transportation (DOT) to get your license.
How do I know if Smart Start’s devices are compliant with my program?
Smart Start is on the approved list of Ignition Interlock Device providers in the state of Iowa, so you can be sure that Smart Start’s devices are compliant with your program. Smart Start’s Ignition Interlock Devices (IIDs) are also tested to meet the standards set by the National Highway Traffic Safety Administration (NHTSA).
What happens if I violate?
In Iowa, if you exceed the number of allowed violations within a service period, your Ignition Interlock Device (IID) will begin displaying a countdown. The countdown will indicate the amount of time you have to get your Ignition Interlock Device serviced before your IID goes into violation lockout, at which point you will not be able to drive your vehicle. If you have a violation or concern, let your probation officer know, and call 1-866-747-8278 or email info@smartstartinc.com to add a note to your account. Smart Start does provide the courtesy of a remote unlock code that allows you 6 hours in which you can drive your vehicle to the service center without towing.
How often does my IID need to be serviced?
In Iowa, your Ignition Interlock Device needs to be serviced every 30-60 days.
How do the consequences differ for a first and second DUI? Third? Fourth?
In the state of Iowa, the consequences for a first and second OWI (or more) are determined by the level of alcohol detected during your initial test, your age, and the circumstances surrounding your OWI. For a more comprehensive list of consequences, please visit http://www.iowadot.gov/mvd/driverslicense/Suspensions-revocations.html. For consequences pertaining to your specific set of circumstances, please contact your attorney.
What do I need for removal?
In order to remove your Ignition Interlock Device in the state of Iowa, you will need to call Smart Start at 1-866-747-8278 to schedule a removal appointment. However, you should check with your State authority to make sure that you are eligible at removal.
What if I have a requirement, but I don’t own a vehicle?
If you have a requirement, but you don’t own a vehicle, check with your State authority or the Iowa Department of Transportation (DOT) to determine your next steps.
Do I need the device on all of my vehicles?
No, in the state of Iowa, you do not need the Ignition Interlock Device on all of your vehicles unless specified by your State authority.
Where can I go for service? Anywhere, or just within my state?
Iowa law states that you can service your device at any Smart Start service center location nationwide.
What constitutes a violation in my state?
In Iowa, any and all of the following may constitute a violation:
- A skipped rolling re-test
- A test that indicates a BrAC above .025
- Tampering with the device
What do I need to do to install voluntarily?
To install an Ignition Interlock Device (IID) on your vehicle or a family member’s vehicle voluntarily, click the chat window below, fill out our online form, or call Smart Start at 1-866-747-8278 to speak with one of our customer care advocates and schedule a voluntary installation appointment.
How do I know if I need a camera/GPS/etc.?
Camera and GPS are not required in the state of Iowa, but if the State authority has specified otherwise, you will need to install one or both.
Where does installation fall based on my condition?
You will have to install the Ignition Interlock Device, get proof of installation, and then take your certificate to the Iowa Department of Transportation (DOT) to get your restricted license.
Does the camera watch me all the time?
No, the camera only takes photographs of your tests. There is no live video feed.
How do I know who my State authority is?
In Iowa, your State authority will be the entity that required the Ignition Interlock Device (IID).
How do I know what my state requires in an Ignition Interlock Device?
The Iowa Department of Transportation (DOT) releases a list of approved ignition interlock providers, all of whom meet the state’s requirements for an Ignition Interlock Device. Smart Start is on that list.
How can I pay for calibration?
You can pay for calibration by Visa or Mastercard at the Smart Start service center at the time of service. Payment methods vary depending on location.
Where do I send a record of my service appointments?
Smart Start will send a record of your service appointments to your State authority on your behalf at no additional cost to you.
Does this thing hurt my vehicle?
No, Smart Start’s Ignition Interlock Device will not harm your vehicle in any way.
Can I get one on my motorcycle?
Motorcycle Ignition Interlock installation laws differ by state. Smart Start operates throughout the U.S. as a certified manufacturer and will work harder than other companies to provide you a seamless Interlock program that still follows your case requirements in the state of Iowa. Please call our Customer Care Center at 800-831-3299 if you have any questions.