Maintaining cleanliness with an IID mouthpiece is crucial for hygiene and accurate readings. Regularly rinsing it with warm, soapy water and allowing it to air dry can help prevent bacterial growth and ensure reliable functionality.
Yes, you can provide a breath sample without a mouthpiece.
Yes, you can wash your mouthpiece and place it back on for reuse. Try to use only a mild soap-and-water solution to clean your mouthpiece, then rinse it thoroughly. Give it a few minutes to dry before putting it back on the device. It is important not to use an alcohol-based or chemical-based cleaning solution.
There may be times when you need to disconnect your FLEX device. Let’s explore some frequently asked questions.
The laws vary from state to state. Check with your state authority or Smart Start before you disconnect your handset. If your state allows, your handset can be quickly disconnected at the silver push-pull connector.
To reconnect and lock the handset, simply push the plug into the receptacle.
Need more help? Watch how to disconnect your handset.
Your FLEX was designed to withstand extreme temperatures. However, if your state allows it, you can disconnect the handset and take it inside. When you do this, it could speed up the warmup times in cold weather and get your back on the road quicker.
At times, your Ignition Interlock Device may display specific codes or alerts. These can indicate issues, such as breath sample failures or tampering attempts. By interpreting these messages accurately, users can address any concerns promptly and ensure the device’s proper operation and compliance with regulations.
To check your remaining violation points, you will access the appropriate menu using the three buttons on the front of your device. Scroll down to Violations, and select the middle button. Your remaining points will be displayed.
A lockout occurs when you have lost all your points and have exceeded the violation grace period. You probably see the prompt, “Lockout Viol” on your FLEX device. No worries. Simply, click the link below to access the Unlock Code Request form.
Your temporary unlock code will allow you to use your vehicle for six (6) hours. In that time, you must take your vehicle to a service center to regain the use of your device. If you fail to take your vehicle to the nearest service center within 6 hours, you will unfortunately have to tow your vehicle at your own expense.
To enter an unlock code, access the appropriate menu using the three buttons on the front of your device. Watch how to enter the unlock code.
| SVCLOCK XDays 2 or SVCLock X Days | You are in a service grace period countdown. You have x number of remaining days to get your device calibrated before you go into lockout. Take your vehicle to the nearest service center immediately. Find your nearest service center today! |
| Lockout Svc | You have missed your monthly service and have exceeded the service grace period. Obtain a one-time unlock code by filling out the Unlock Code Request. |
| VIOLOCK X HRS | You are in your violation grace period countdown. You have x amount of remaining hours before you go into lockout. Take your vehicle to the nearest service center to have it calibrated before the countdown ends. Find your nearest service center today! |
| BLOW HARDER | Your breath sample did not last long enough. |
| BLOW SOFTER | Your breath sample was too strong. |
| HUM STRONGER | You began humming too late or too soon. Your hum was not strong enough to register. |
| DON’T INHALE | You might have inhaled while your lips were still around the mouthpiece and sucked air into the unit. |
| MOUTH CLOSER | Hold the IID firmly against your mouth as you blow and avoid letting the device pull away. |
| ABORT LOCK | You have exceeded the allowed number of aborts during a 15-minute period. Wait until the countdown completes before trying again. |
| ABORT TAMPER | You covered the vent on the back of your IID while blowing. |
| INSPECTION DUE | Visit a local service center for an inspection. |
| INSERT CARTRIDGE | The cartridge is not locked in position. Make sure the cartridge has been properly inserted, and the locking screw is in the locked position. |
| CARTRIDGE EXPIRED | The cartridge needs to be replaced. Contact your local service center for a replacement. |
When the device displays PAYMENT DUE, a payment must be made to bring your balance up to date. Fortunately, there are several ways you can complete payment:
Please note: if you do not have a modem installed, you will still need to return to a service center.
You can access the menu through your FLEX handset, or check the Client Portal to see when your next payment is due.
You are required to bring your device in for calibration regularly. For more information on your calibration appointments, you can:
If you have additional questions, check out the Calibration FAQ page.
