Common Interlock Device Problems & How to Fix Them

If you’re working towards resolving your driver’s license suspension and reinstating your driving privileges after a DUI or DWI offense, Ignition Interlock Device (IID) installation in your motor vehicle is a significant step. Encountering issues with your IID can be a source of frustration, but driving without an Interlock or driving another car without an Interlock are sometimes considered felonies. Fear not – we are here to guide you through the process of troubleshooting the most prevalent problems with Ignition Interlock Devices and provide comprehensive solutions to ensure your driving experience remains smooth and hassle-free.

Smart Start’s devices are easy to use, so you won’t have a hard time using them. If you ever need help, our dedicated Customer Care Center is always just a phone call away. Whether you have questions about device operation, encounter unexpected issues, or simply seek guidance, our knowledgeable and responsive team stands ready to assist you, day or night. So, you’re never alone – Smart Start is here to make sure you can reach your destination safely and smoothly.

Solving Common Ignition Interlock Device Problems

Below are three common Ignition Interlock system device problems, their causes and how to fix them:

Device Won’t Turn On

Cause: Electrical connectivity problems or drained vehicle battery.

Solution: Check the device’s power source and ensure proper connection. If the battery is dead, contact the service center for assistance.

Device Lockout

Cause: Missed or failed tests, missed service appointments, or violation of program terms.

Solution: Attend all required appointments, follow program guidelines, and ensure prompt test completion. Learn more about what to do after a device lockout.

Unresponsive Screen or Buttons

Cause: Physical damage or moisture exposure.

Solution: Keep the device dry, handle it with care, and contact the service center for repair or replacement.

Common Error Messages and Their Meaning

These common error messages are what we call an abort-type message from your Ignition Interlock. Abort test results mean your device did not get a sufficient reading from your breath. Keep in mind that aborts will not mean failed tests!

• BLOW HARDER: Your breath sample wasn’t long enough for your test to register or you may need to blow stronger. If you have trouble providing a breath sample, talk to your Smart Start technician for help.
• BLOW LONGER: Your breath pressure was not sufficient or you did not blow long enough into the mouthpiece.
• BLOW SOFTER: Your IID is receiving too much air pressure.
• DON’T INHALE: You may have inhaled while your mouth was on the mouthpiece right before the test.
• MOUTH CLOSER: Your lips are not completely sealed around the mouthpiece or your lips are not close enough to the base of the mouthpiece.
• ABORT TAMPER: There may be something blocking the flow of air through the device, your hand is blocking the vent on the back of the Interlock, or the IID is detecting something blowing into the device that is not a person’s breath.
• RECALL 3: There may be an issue with your device cord or your vehicle battery.

Warn, Fail, or Violation Messages

If you receive a warn, fail, or violation message on your IID that means the device detected alcohol in your breath sample. If you think this reading was caused by food, make sure to rinse your mouth out with water and try again.

What happens if I get an Ignition Interlock violation?

Effective Troubleshooting Steps

If the issue you’re dealing with was not mentioned, here are some steps you can take with all types of Ignition Interlock devices to troubleshoot your issue:

1. Check Physical Connections: Ensure all cables and connections are properly secured and undamaged.
2. Keep the Device Clean: Regularly clean the device to prevent debris buildup, which could affect readings.
3. Avoid Extreme Conditions: Protect the device from extreme temperatures, as they can impact its performance.
4. Follow Test Instructions: Adhere to test instructions carefully, including proper blowing technique.
5. Seek Professional Help: If you encounter persistent issues, contact Smart Start’s Customer Care Center for assistance.

Troubleshooting Interlock Device Issues

Overcoming the challenges with your Ignition Interlock Device may seem daunting, but armed with the right knowledge and approach, you can make sure your Interlock operates smoothly. Remember, proper upkeep, swift troubleshooting, and strict program adherence are key to a successful IID experience. There are varying laws and regulations pertaining to IIDs, so make sure to check out what states require Ignition Interlock Devices.

At Smart Start, we recognize how important it is to have a reliable and functional Ignition Interlock. Our dedicated team is here to offer top-tier support, ensuring you regain your driving privileges without unnecessary disruptions. If problems with your Ignition Interlock Device persist, don’t hesitate to contact our Customer Care Team at (800) 831-3299. Together, we’ll get you back on the road and back to your life.