Do you know what happens if an Ignition Interlock goes into lockout mode? Some Interlock companies don’t provide convenient service during lockout modes. With Smart Start, we give our clients a grace period before the device even enters lockout mode. Let’s go over what that means, and how you will never be left stranded with Smart Start!
The Benefits of an Ignition Interlock Grace Period
Smart Start’s grace period allows you to drive to a service center within a specified amount of time, so you can get your device taken care of because of a lockout rather than going through the hassle of getting your car towed. With some providers, getting your car towed and leaving you stranded is the only outcome from a lockout!
Now let’s go over the types of Ignition Interlock lockouts that can occur: a service lockout and a violation lockout.
- Service Lockout
A service lockout can mean that you missed your monthly or bi-monthly Smart Start service appointment. If you see “SvcLock” on your Ignition Interlock’s screen, this means you are in a service grace period countdown. If your device’s screen also has numbers beside it, such as “48hr,” you’ll have two days remaining to go to a service center and operate your vehicle without any alcohol detection before your Ignition Interlock goes into lockout. Make sure to drive to your nearest Smart Start service center to have your device calibrated before the countdown ends!
To avoid a service lockout, be sure to check your appointment date by pressing the # key and then 1 on your device’s keypad.
- Violation Lockout
“ViolLck” on your Ignition Interlock screen means you are in a violation lockout. Any of the following could have occurred to trigger a violation lockout:
- Tampering with the device
- Alcohol detection
- A skipped rolling retest
- Turning your vehicle’s ignition off without completing a test
Just like service lockouts, if the screen also displays numbers such as “72hr,” this is the amount of time remaining that you must drive to a service center. Make sure to drive to your nearest Smart Start service center to have your device calibrated before the countdown ends!
Keep in mind that these lockout grace periods vary state by state! The countdown periods could vary from two to five days. If you have any questions, our customer service agents are happy to help you at (800) 831-3299. We can go over next steps with you and make sure you are getting through your program successfully.
If you did not bring your Ignition Interlock to your service center for calibration during your grace period, our agents can assist you with a lockout code at (800) 831-3299 as well. You can also receive service on lockout codes from our website! Please keep in mind that not all states and/or counties provide lockout codes!
Need an Ignition Interlock?
Smart Start will get you back on the road right away with an affordable program and a discreet Ignition Interlock. Schedule your installation appointment today by calling (800) 831-3299 or by filling out our online form.
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