4 Questions to Ask When Choosing an Ignition Interlock Provider

Smart Start Interlock Device Installation Center

Got a DUI or DWI? You may need an Ignition Interlock Device (IID) following your conviction or arrest.

You’ll come to find out that there’s a variety of providers online who boast low costs, or that they have many locations for their customers’ convenience.

So, amongst all your choices, how do you find the appropriate Ignition Interlock provider for you?  Here’s the top 4 questions you should be asking while researching the best Ignition Interlock company for you.

1. How Long Have You Been Installing Ignition Interlocks?

How long has the provider been around? Has it been two or 20 years? Do they follow state requirements, and do they meet updated federal IID standards?

When you choose an Ignition Interlock company that’s been in business for a while, you’ll find that the staff is more knowledgeable with the right answers. For example, they can assist you in collecting the right paperwork and forms for your IID program.

It also helps to know a company has been installing Ignition Interlock devices for years rather than just a few months. Providers with an established business also have more robust and reliable technology, such as alcohol-specific fuel sensors, in their devices.

2. What Kind of Vehicles Do You Install Your IIDs in?

You’ll want to make sure that your provider can install their IID into your vehicle with no problem.

Cars have advanced over the years with the rise of push-start, stop-and-start/eco and hybrid vehicles. Depending on what you drive, you’ll want to choose a company that’s been keeping up with the ever-changing world of advanced technology in vehicles.

3. When Is Customer Support Available?

Picture it. You’re having issues testing with your IID and it’s 10 o’ clock at night. Let’s also tack on the fact that it’s Christmas Eve. You pull over to call customer service, but it just so happens that agents are only available on weekdays from 8 a.m. to 5 p.m.

Not helpful at all, is it?

An IID company should be there for you 24/7 during your program, even during weekends and holidays. The proper customer service team can assist you with any testing issues or if a violation happens to occur, or with any other situations where you need help immediately.

4. Pricing?

It’s important to know the right questions to ask when it comes to pricing with your IID provider.

Make sure to ask for their installation fee and what other fees are included during your first visit, such as paying for the first month’s lease. What’s included in the regular calibration fees? Removal? If you need to transfer your IID from one vehicle to another, what’s the cost? What happens during violation lockouts? In addition, does your provider offer financial hardship options in your area?

You should also ask about long-term contracts with your prospective provider. They can become inconvenient to you, and if you must opt out of that contract early, it can get extremely expensive.

You will need your Ignition Interlock Device for a while, so it’s important to sign with a provider that knows the process and what you are going through. Asking these questions will guarantee a more stress-free Ignition Interlock program. Smart Start will address all these questions for you when you call.

Get Back on the Road with Smart Start

Smart Start, a U.S. Ignition Interlock manufacturer and provider, is one out of few companies with many locations and round-the-clock customer service. Do you need an Ignition Interlock Device? Call Smart Start’s Customer Care Center today at (800) 831-3299 or fill out our online form.