Do you need an Ignition Interlock Device? Searching for the right provider, whether the Interlock is court-ordered or voluntary, can be overwhelming.
There is a lot of information online, but very little is user-friendly. In fact, it can be full of industry jargon that makes you feel even more stressed.
At Smart Start, we believe that people come to us because we treat our current clients well. We believe in creating and maintaining a relationship with you that is focused on your well-being.
You may have come upon this blog while researching other Interlock providers. Choosing one may seem like a tough decision, so let us help you out by defining our main goal here at Smart Start.
It’s a word you know and care about when you are choosing companies, especially for this stressful time. You may be thinking that it is a word used so often that it has no meaning or substance anymore. And if you are court-ordered to use this device, why would a company care about customer service?
- I am being forced to use this breathalyzer, so the company won’t really care about how I’m treated.
- Only robots will answer this 1-800 number…
- My needs don’t matter to them!
Smart Start works to destroy this myth, and it’s what sets us apart from everyone else. We want our customers to feel respected as they work to maintain their sobriety with our device, and get back on the road. Since 1992, Smart Start’s priority has always been personal service – that’s more than 25 years of bringing our clients what they need!
So how does Smart Start do customer service? Let us list the ways.
24/7/365 Customer Care Center
Our customer care agents are probably the first people you will interact with who represent Smart Start … and they are available for you any day at any time. That’s right – we believe human service is of utmost importance to our clients. We want to help you get through your program easily and successfully, so our customer care center is an all-encompassing support system … We are even open on weekends and holidays to make sure we are there for you if something happens with your Interlock. You can also call our number to easily make a payment, ask questions, receive assistance, find your nearest service center and anything else to make sure you are getting through your program.
Qualified Field Service
When you arrive for your installation appointment, our shops will provide the information and service you need to drive again safely. Our qualified and licensed field technicians only need an hour or two when installing your Interlock device to your vehicle.
You will also receive hands-on training and practice with the device so you are comfortable before leaving. We understand that installing a device into your vehicle can seem invasive – that is why we provide the utmost care and efficiency. Plus, only licensed technicians, who have experience installing Interlocks, can perform this service.
When you call 800.831.3299 or chat with us live online, we will set up appointments for you, and if we can, we schedule them the same day. We will also walk you through the installation process, such as what you need to bring when you arrive at the service center and what to expect.
We realize that it is important to have conveniently located shops. After all, when you are on an Interlock program, you must visit on a regular basis for calibration appointments. If your Interlock goes into lockout mode, you will also need to visit our service shop. Lockout mode in Interlock devices can be a stressful time. With nearly 2,000 service locations, Smart Start is one of the ultimate Interlock providers for those times when you need the most convenience.
Smart Start’s website is full of information useful to you, including:
- State-specific Interlock information, such as current laws, forms and FAQ’S.
- Device information, whether you have the SSI-20/30™, 20/20 or SMART Mobile™ portable alcohol monitoring device.
- A copy of the training manual you receive on installation day.
- The training video you watched to review testing with your Interlock device or what certain messages mean.
Another great feature of our website is the easy-to-use, Get-A-Quote process. Whether you are on your phone, tablet or computer, if you need to sign up for an Interlock device, we have an easy online form. All you do is enter your zip code, complete the form and select a shop to have an installation appointment set up. The form will allow you to choose Customer Support via our online chat service, by email or through a callback. We also offer an online chat service for customer support, or if you need assistance setting up your installation appointment.