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Disaster Assistance

To all Smart Start clients directly affected by natural disasters.

RESIDENTS OF HAWAII –

We at Smart Start hope that you are staying safe during the fires in Maui. We stand in support of our Hawaiian residents during this difficult time. We want to alleviate the stress of the current situation by extending the unlock codes on your Interlock. Our team is also working with the collections department to ensure there are no issues relating to payments and your account.

The service location in Lahaina is currently closed. Clients may service their devices at our location in Kahului:

All Out Audio
251 Lalo St., Unit F2-A
Kahului, HI 96732
(808) 214-1003
Open Monday – Saturday: 10:00 AM – 06:00 PM
Closed Sunday

For further assistance, please call our dedicated hotline at 866-979-0002.

The agents on this line will ensure you have all of your questions and concerns answered. As well as the direct line above, clients can always call our 24/7/365 Customer Care Center at (800) 831-3299. Please do not hesitate to call our team for any questions or assistance about your Ignition Interlock program.

Assistance FAQ

The service location in Lahaina is currently closed. Clients may service their devices at our location in Kahului:

All Out Audio
251 Lalo St., Unit F2-A
Kahului, HI 96732
(808) 214-1003
Open Monday – Saturday: 10:00 AM – 06:00 PM
Closed Sunday

If any additional shops close, we will attempt to update this page as soon as possible with a list of shop hours and further information.

Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to obtain an extended unlock code.

Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002.

Please call our credit department at 877-485-7042.

Unfortunately, we cannot push out, or change, your required calibration date.  Please call your State Authority to advise them of the situation.

Call the Smart Start credit department at 877-485-7042.

Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to receive assistance with your type of payment.

Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to schedule a reinstall.

Unfortunately, you’ll have to tow your vehicle at your own expense. Please submit an Incident Report if this occurs.

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