If you are using an Interlock Device, one of the messages on its screen that you may see is either VIOLATION LCK or SVCLCK. This indicates that the Device is currently in lockout mode.
There’s no need to worry if your Interlock Device goes into lockout mode. As an alternative to a towing fee, Smart Start provides a lockout code so you can drive to your service center to have your Device reset. Once the lockout code is used, you will usually have up to six hours to get to your service center.
Going into lockout mode could be for a couple reasons. Either you did not take your vehicle in to the service center for your scheduled appointment, or the Device has recorded a violation. All states are different, so it may be a good idea to ask your monitoring authority regarding what could cause a lockout.
So what happens if a lockout code is not working?
If your lockout code is not responding correctly, please call us right away so we can help you at 800-831-3299. It’s important to note that you should NOT press the lockout code number when you call, as we want to reach you through one of our team members. When you call, press 1 for Existing Customer, 3 for Account Related Support, and then 3 for Product Questions/Device Troubleshooting.
* Unfortunately, some states such as Washington, Michigan or Oklahoma will not allow us to provide lockout codes for clients. This means you will need to tow your vehicle to your service center in these states.
We hope this post helps you understand your Interlock Device as you successfully go through your program. Don’t forget, you can always reach out to our 24/7/365 customer care center at 800-831-3299 with any questions about your Interlock. Smart Start’s customer care representatives are available to assist you whenever you need their help, even during weekends and holidays. When you install your Interlock Device, you can also ask any one of our friendly service technicians about an Interlock Device’s lockout mode.