4 Big Questions to Ask When Choosing an Ignition Interlock Provider

Are you facing DUI or DWI charges and need to choose an Ignition Interlock provider? When deciding which company to choose, it’s important to know what questions to ask. 

You will find that there are a variety of providers who boast low costs or that they have many locations for their customers’ convenience but fall short in supporting you throughout your program. 

So, how do you find the right Ignition Interlock provider among all your choices?  Here are the top 4 questions you should ask while choosing an Ignition Interlock Provider.

1. Is This a Reputable Ignition Interlock Company?

How long has the provider been around? Has it been two or 20 years? Do they follow state requirements, and do they meet updated federal Ignition Interlock Device (IID) standards? 

When you choose an Ignition Interlock company that’s been in business for a while, you’ll find that the staff is more knowledgeable with the correct answers. For example, they can assist you in collecting the proper paperwork and forms for your IID program. 

It helps to know a company has been installing Ignition Interlock devices for years rather than just a few months. Providers with established businesses also may have more robust and reliable technology in their devices, such as alcohol-specific fuel sensors. 

When you have found a company you know has the experience, it’s still important to read many reviews. Most IID companies have mixed reviews, but if most of a company’s reviews are negative, consider that. 

2. Can The Provider Install an IID On My Vehicle?

Although this may seem an obvious question, you’ll want to do your utmost diligence in ensuring that your provider can install their IID into your vehicle, especially if it is a newer one. 

Cars have advanced over the years with the rise of push-start, stop-and-start/eco and hybrid vehicles. Depending on what you drive, you’ll want to choose a company that’s been keeping up with the ever-changing world of advanced technology in vehicles. 

Smart Start understands the importance of a seamless Interlock Device installation. Our technicians are experts at installing IIDs on all types of vehicles, including hybrid and electric models. 

3. When Is Customer Support Available?

Imagine that you’re having issues testing with your IID, and it’s 10 p.m. Let’s also tack on the fact that it’s New Years Eve. You pull over to call customer service, but it just so happens that agents are only available on weekdays from 8 a.m. to 5 p.m. 

Not helpful at all, is it? 

An IID company should be there for you 24/7 during your program, even during weekends and holidays. A good customer service team can help you with any issues, if a violation happens, or with any other situations where you need help immediately. 

Smart Start is open 24/7, 365 days a year. Our trained advisors will be happy to help you with any questions you have, at any time. 

We also have supportive online communities on Reddit and other social media platforms where you can ask anonymous questions and get quick answers from us and other IID users.

4. How Much Will an IID Cost Me?

The DUI/DWI process can be costly. So, it’s important that you find an Interlock provider that will be transparent and fair about their pricing. 

When vetting an Ignition Interlock provider, make sure to ask about their installation fees and what other costs are included during your first visit, such as paying for the first month’s lease. What’s included in the regular calibration fees? Are there removal fees? If you need to transfer your IID from one vehicle to another, what’s the cost? Do you have to pay for violation lockouts? In addition, does your provider offer financial hardship options in your area? Some providers may have hidden fees within their programs, so it is essential to ask these questions explicitly. 

Smart Start has no hidden fees which will save you hundreds each year. While pricing varies by state, you can find our most up to update general Ignition Interlock pricing on our website or contact our Program Advisors to get a quote today!  

Some Ignition Interlock providers require longer contracts than others. It’s important ask about their contract policy because if you have to opt out of that contract early, it could be extremely expensive. At Smart Start, we offer a monthly lease, with no long-term commitment allowing you to finish your program on your terms. 

Get Back on the Road with Smart Start

If you need your Ignition Interlock Device, it’s important to sign with a provider that knows the process and what you are going through. Asking these 4 big questions will guarantee a more stress-free Ignition Interlock Program. Call Smart Start’s Customer Care Center today at [company_variable name=”Corporate Telephone Number Link”] or fill out our online form to schedule your appointment today!