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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
What happens after I get my DUI?
If you get a DUI in the state of Utah, you’ll get a citation and a letter to appear in court. You’ll attend your court date, and once you’ve gotten through your sentencing, your judge will order you to receive and install an Ignition Interlock Device. You may also receive a letter from the Utah Department of Motor Vehicles (DMV) requiring you to install. You will have 30 days after your court date to install the Ignition Interlock Device.
What do I need to bring to my installation?
Once you have scheduled your Ignition Interlock Device (IID) installation with Smart Start, you will need to bring the following:
- Driver’s license or photo ID
- Vehicle registration
What should I bring back to my State authority after my device is installed?
Once the Ignition Interlock Device in installed, you’ll bring back the lease agreement paperwork provided and a receipt for your first month’s payment. Then, your State authority will call Smart Start’s Customer Care Center at 800.831.3299 to receive your reports.
How do I know if Smart Start’s devices are compliant with my program?
Smart Start’s Ignition Interlock Devices (IIDs) meet all state and federal regulations, so you can be sure that our device will be compliant with your program. Smart Start is on the list of state-approved Ignition Interlock Device providers in Utah. Smart Start’s IIDs are tested to meet the standards set by the National Highway Traffic Safety Administration (NHTSA).
What happens if I violate?
If you violate in the state of Utah, your State authority will be notified, and your State authority will follow up at his/her/its discretion.
How often does my IID need to be serviced?
Utah state law requires that you service your Ignition Interlock Device (IID) at a Smart Start service center every 30-60 days, depending on what your State authority has ordered.
How do the consequences differ for a first and second DUI? Third? Fourth?
In the state of Utah, the consequences for a DUI depend entirely on your BAC at the time you received your DUI.
What do I need for removal?
In order to remove your Ignition Interlock Device (IID) in the state of Utah, you’ll need to complete the full duration of your requirement.
Do I need the device on all of my vehicles?
The state of Utah requires that you install an Ignition Interlock Device (IID) only on the vehicle you drive. If you drive more than one vehicle, you’ll need it on more than one vehicle.
Where can I go for service? Anywhere, or just within my state?
In Utah, you can service your Ignition Interlock Device (IID) at any Smart Start service center nationwide. However, installation and removal may only be performed by a Smart Start service center within Utah. If you remove or install out of state, you will be required to reinstall and/or remove within the state.
What do I need to do to install voluntarily?
To install an Ignition Interlock Device (IID) on your vehicle or a family member’s vehicle voluntarily, click the chat window below, fill out our online form, or call Smart Start at 800.831.3299 to speak with one of our customer care advocates and schedule a voluntary installation appointment. Make sure to bring two forms of photo ID and your vehicle registration to your appointment.
How do I know if I need a camera/GPS/etc.?
In Utah, if you’re on probation, a camera is required. If you’re not on probation, you’ll just need the basic Ignition Interlock Device (IID). Any other additions may be specified by your State authority.
Where does installation fall based on my condition?
In the state of Utah, unless you’re installing voluntarily, you must receive a court order or a DMV order before you install an Ignition Interlock Device (IID).
Does the camera watch me all the time?
No; the compatible camera only takes pictures of your actual tests. There is no live video feed.
How do I know who my State authority is?
In the state of Utah, your State authority will either be your probation officer or your court.
How do I know what my state requires in an Ignition Interlock Device?
You can trust that every Ignition Interlock Device provider on the Utah Department of Motor Vehicle (DMV) approved list will offer compliant devices.
How can I pay for calibration?
In Utah, you can pay at the shop by credit card when you service your Ignition Interlock Device (IID).
Where do I send a record of my service appointments?
Smart Start will send a record of your service appointments to your State authority on your behalf at no additional cost to you.
Does this thing hurt my vehicle?
No, Smart Start’s Ignition Interlock Device will not hurt your vehicle in any way.
Can I get one on my motorcycle?
Motorcycle Ignition Interlock installation laws differ by state. Smart Start operates throughout the U.S. as a certified manufacturer and will work harder than other companies to provide you a seamless Interlock program that still follows your case requirements in the state of Utah. Please call our Customer Care Center at 800-831-3299 if you have any questions.