Standard Protect Plan Lease
Roadside assistance services provide help in unexpected situations.
Standard Protect Plan Lease
*Smart Start offers an ignition interlock device lease plan with emergency roadside assistance included!
$125 per occurrence
limit for services provided through Encore Protect’s network and subject to other limitations
* The services described above are subject to a $125 limit per occurrence as long as the service is provided through Encore Protection’s network. Only one (1) occurrence every seventy-two (72) hours will be accepted. Only five (5) occurrences will be covered within a twelve (12) month period.
Dispatch
If at any time you need roadside assistance due to unavoidable circumstances, please have your VIN readily available and call
You must be with your Covered Vehicle when the service provider arrives, unless it is unsafe to remain with the vehicle, as the service provider cannot service an unattended vehicle.
Company sells emergency roadside assistance as part of the Standard Protect Plan Lease in the following states: Alaska, Arizona, Arkansas, Colorado, Connecticut, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Vermont, and Washington. It is also offered in the District of Colombia.
1 The following items are not included as part of the emergency roadside assistance benefit: Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle in the commission of a felony, or relating to Device lockouts. Cost of parts, replacement keys, fluids, fuel, lubricants; cost of installation of products or material; and additional labor relating to towing. Non-emergency towing or other non-emergency service. Non-emergency mounting or removing of any tires, snow tires or chains. Shoveling snow from around a Covered Vehicle. Tire Repair. Recreational vehicles (including self-motorized RVs), camping trailers, travel trailers, or any vehicles in tow. Damage or disablement due to fire, flood or vandalism. Towing from or repair work performed at a service station, garage or repair shop. Towing by other than a licensed service provider or garage; vehicle storage charges; a second tow for the same disablement. Service on a vehicle that is not in a safe condition to be towed or serviced or that may result in damage to the vehicle if towed or serviced. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law. Repeated service calls for a Covered Vehicle in need of routine maintenance or repair. Services received independently from Encore Protection.
With Standard Protect Roadside Assistance, you have access to:
- Towing Assistance – When towing is necessary, the Covered Vehicle will be towed to the location of choice up to Fifteen (15) miles from the disablement site. You will be responsible for paying the extra cost of towing the disabled Covered Vehicle further than Fifteen (15) miles from the disablement site.
- Flat Tire Assistance – Service consists of the removal of the Covered Vehicle’s flat tire and its replacement with the spare tire located with the Covered Vehicle.
- Fuel, Oil, Fluid and Water Delivery Service – An emergency supply of fuel, oil, fluid and water will be delivered if the Covered Vehicle is in immediate need. You must pay for the fuel or other fluid when it is delivered.
- Key Lock-out Assistance – If your keys are locked inside the Covered Vehicle, assistance will be provided to gain entry into the Covered Vehicle.
- Battery Assistance – If battery failure occurs, a jump start will be provided to start your Covered Vehicle.
- Mobile Mechanic Service – Mobile Mechanic Service is available for the Covered Vehicle in lieu of towing, if the disablement can be resolved roadside. You must pay for any mileage, parts and labor.
- Extrication and Winching –Provides assistance in extricating the Covered Vehicle when stuck in a ditch or other inaccessible area when such location is within 50 yards of a paved road or highway. The service does not cover extrications when driving a vehicle off-road or on unpaved roads.
- 24/7 Assistance – Emergency roadside assistance is available 24 hours a day by calling 1-888-492-0398.
All emergency roadside assistance benefits apply to unavoidable circumstances and do not include ignition interlock device lockout [1] and certain other circumstances. In the event of an ignition interlock device lockout, please complete the Unlock Code form for assistance.
