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Our Multilingual Customer Care Center is available 24/7 to answer your questions.
What happens after I get my DUI?
After you get a DUI in Nevada, you’ll get a citation and a letter to appear in court. You’ll attend your court date. Once you’ve gotten through your sentencing, your judge will order you to install an Ignition Interlock Device (IID). You may also receive a letter from the Nevada Department of Motor Vehicles (DMV) requiring you to install an IID. You will have 30 days after your court date to install the Ignition Interlock Device.
What do I need to bring to my installation?
Once you have scheduled your Ignition Interlock Device installation appointment with Smart Start, you will need to bring the following to your installation appointment:
- Driver’s license or photo ID
- Vehicle registration
What should I bring back to my State authority after my device is installed?
Once you have installed your Ignition Interlock Device, you’ll bring back the lease agreement paperwork provided by Smart Start and a receipt for your first month’s payment. Then, your State authority will call the Customer Care Center to receive your reports.
How do I know if Smart Start’s devices are compliant with my program?
Smart Start is on Nevada’s list of state-approved interlock providers, so you can rest assured that Smart Start’s devices are compliant with your program. Smart Start’s Ignition Interlock Devices are also tested to meet the standards set by the National Highway Traffic Safety Administration (NHTSA).
What happens if I violate?
If you violate in the state of Nevada, your State authority will be notified, and your State authority will follow up at his/her/its discretion.
How often does my IID need to be serviced?
In the state of Nevada, your Ignition Interlock Device (IID) needs to be serviced every 30-60 days, depending on what your State authority has required.
How do the consequences differ for a first and second DUI? Third? Fourth?
Consequences for a first and second subsequent DUI in the state of Nevada depend on your BAC.
What do I need for removal?
To remove your Ignition Interlock Device (IID) in the state of Nevada, you’ll need to complete the specified time ordered by your State authority (generally 12 months). It is entirely your responsibility to know when to remove the device. You should communicate with your State authority to know your exact date of removal before removing your IID.
What if I have a requirement, but I don’t own a vehicle?
If you have a requirement in Nevada, but you don’t own a vehicle, you will need to contact your State authority to discuss other options. In some cases, your suspension will not be lifted unless you install an Ignition Interlock Device (IID).
Do I need the device on all of my vehicles?
In the state of Nevada, you’ll only need your Ignition Interlock Device installed on the vehicle you drive. If you drive more than one vehicle, you’ll need the IID on more than one vehicle.
Where can I go for service? Anywhere, or just within my state?
Nevada law states that you can get your Ignition Interlock Device (IID) calibrated at any Smart Start service center nationwide.
What constitutes a violation in my state?
In the state of Nevada, any and all of the following may constitute a violation:
- Skipping a rolling retest
- Taking a test in which alcohol is detectedment
What do I need to do to install voluntarily?
To install an Ignition Interlock Device (IID) on your vehicle or a family member’s vehicle voluntarily, click the chat window below, fill out our online form, or call Smart Start at 800.831.3299 to speak with one of our customer care advocates and schedule a voluntary installation appointment. Make sure to bring 2 forms of photo ID and your vehicle registration to your appointment.
How do I know if I need a camera/GPS/etc.?
If your State authority requires additional features, he/she/it will let you know. You will want to ask your State authority to be sure you don’t need additional features. Make sure to relay any additional requirements to Smart Start at time of scheduling and Ignition Interlock Device installation to make sure you will be compliant.
Where does installation fall based on my condition?
Unless you’re installing voluntarily in Nevada, you must receive a court order or an order from the Nevada Department of Motor Vehicles (DMV) before you install your Ignition Interlock Device (IID).
Does the camera watch me all the time?
No; it only takes pictures of your actual tests. There is no live video feed.
How do I know who my State authority is?
In Nevada, your State authority will either be your probation officer, your court, or the Nevada Department of Motor Vehicles (DMV).
How do I know what my state requires in an Ignition Interlock Device?
You can trust that every ignition interlock provider on the Nevada DMV’s approved list will offer compliant devices. Because Smart Start is on the list of approved Ignition Interlock Device (IID) providers in the state of Nevada, you can be sure that our IIDs will meet state requirements and be compliant with your program.
How can I pay for calibration?
In Nevada, you can pay for calibration at the shop by credit card when you service your Ignition Interlock Device (IID).
Where do I send a record of my service appointments?
Smart Start will send a record of your service appointments to your State authority on your behalf at no additional cost to you.
Does this thing hurt my vehicle?
No, Smart Start’s Ignition Interlock Device (IID) will not hurt your vehicle in any way.
Can I get one on my motorcycle?
Motorcycle Ignition Interlock installation laws differ by state. Smart Start operates throughout the U.S. as a certified manufacturer and will work harder than other companies to provide you a seamless Interlock program that still follows your case requirements in the state of Nevada. Please call our Customer Care Center at 800-831-3299 if you have any questions.