What do I need to bring to my installation?
When you arrive for your Smart Start installation appointment in North Carolina, you will need to bring the following items:
- Photo ID
- Vehicle Registration (if you are not the owner of the vehicle on which you will be installing, then you will need a letter of permission from the registered owner stating that you are allowed to install an Ignition Interlock Device on the vehicle)
- Some type of bill with your current address
- Letter from the DMV
What should I bring back to my monitoring authority after my device is installed?
How do I know if Smart Start’s devices are compliant with my program?
Smart Start is a certified Ignition Interlock Device provider in the state of North Carolina. Our devices have been certified by theNational Highway Traffic Safety Administration (NHTSA), ensuring our compliance with the North Carolina DMV’s restricted driving program.
What constitutes a violation in my state?
A violation occurs if the Ignition Interlock Device (IID) detects any type of alcohol above your fail set-point level. You will either have a fail set-point level of 0.040 or 0.000; this level is determined by the North Carolina DMV. You will get a letter from DMV (which you will bring to your Smart Start installation appointment) detailing to which fail set-point level your ignition interlock should be set. If you do not have the letter telling Smart Start what fail set-point level to use, then Smart Start will default to 0.000. Any detection of alcohol (environmental or ingested), a skipped test, missed service appointment, tampering with the device, or trying to start the car without providing a breath test will incur a violation and require that you return to the service center for calibration.
What happens if I violate?
If alcohol is detected in your breath sample after Smart Start’s Ignition Interlock Device has been installed, then you will enter a 4-day grace period. This means that you have 4 days to return to your nearest Smart Start service center to pay a violation fee and calibrate your device.
How often does my IID need to be serviced?
You will need to service your Ignition Interlock Device either once a month or once every other month at a Smart Start service center in North Carolina.
What do I need for removal?
No DMV documentation is required to remove your Ignition Interlock Device in North Carolina. You can have the Ignition Interlock Device (IID) removed at any time. Smart Start is a month-to-month lease program and does not require that a set term be completed before removal. However, if you do remove your IID before your requirement is complete, you may not receive credit from the DMV for the time you have spent with your IID, and you may not get your unrestricted license back.
What if I have a requirement, but I don’t own a vehicle?
An Ignition Interlock Device (IID) is a condition of a driving privilege in the state of North Carolina. This means that, if you are facing an ignition interlock requirement, you must install the Ignition Interlock Device and spend the required amount of time driving with it in order to reinstate your driving privilege with the state. If you do not have a vehicle registered in your name, then you will need to either borrow a vehicle from someone else (in which case a letter of permission from the owner is required) or purchase a vehicle of your own.
What do I need to do to install voluntarily?
Call Smart Start at 800-880-3394, click the chat window below, or visit our user-friendly online form to set up an appointment and have an account created in our system. Our customer care advocates will help you set up a convenient installation appointment at a Smart Start location near you. Then, you’ll arrive at our service center at the given date and time for installation and training.
How do I know if I need a camera/GPS/etc.?
Camera, GPS and E911 are not mandatory in North Carolina. You are welcome to use a camera in North Carolina if you’d like for no charge. The camera allows for positive identification with every test.
Does the camera watch me all the time?
No; the camera does not take a streaming video. It only takes a picture when a breath test is provided.
How do I know what my state requires in an Ignition Interlock Device?
How can I pay for calibration?
You must pay for your calibration at time of service. Payments can be made by cash, credit card (Visa & MasterCard only), or money order.
Where do I send a record of my service appointments?
Smart Start’s reporting system will automatically send reports to the North Carolina DMV at no additional charge to you.
Does this thing hurt my vehicle?
No, Smart Start’s professional technicians are trained to complete each installation, calibration, and removal in a way that does not harm your vehicle.
Can I get one on my motorcycle?
Motorcycle Ignition Interlock installation laws differ by state. Smart Start operates throughout the U.S. as a certified manufacturer and will work harder than other companies to provide you a seamless Interlock program that still follows your case requirements in the state of North Carolina. Please call our Customer Care Center at 800-831-3299 if you have any questions.
Is the Ignition Interlock Device connected to my horn and lights?
Yes. North Carolina law requires that the Ignition Interlock Device be connected to your horn and lights. However, this does not harm your vehicle in any way.