To all Smart Start clients directly affected by natural disasters and the COVID-19 pandemic.
Smart Start hopes that you and your family and friends are staying safe during this stressful time. We want to alleviate the stress of the current situation by extending the lockout codes on your Interlock. In addition, we can provide you alternative Smart Start service locations that we can direct you to when you call. Our team is also working with the collections department to ensure there are no issues relating to payments and your account.
RESIDENTS OF HAWAII –
We at Smart Start hope that you are staying safe in the midst of the eruption of Mauna Loa. We stand in support of our Hawaiian residents during this difficult time. If you need further assistance, please call our dedicated hotline at 866-979-0002.
The agents on this line will ensure you have all of your questions and concerns answered. As well as the direct line above, clients can always call our 24/7/365 Customer Care Center at (800) 831-3299. Please do not hesitate to call our team for any questions or assistance about your Ignition Interlock program.
How do I know if my shop is open, and when are they open?
If there are any shops that are closing, we will attempt to update this page as soon as possible with a list of shop hours and further information.
My IID is due for calibration but my shop is closed. What do I do?
Call Smart Start’s dedicated Hurricane Customer Service team at (866) 979-0002 to obtain an extended lockout code.
How do I make my SmartMobile payment?
Call Smart Start’s dedicated Hurricane Customer Service team at (866) 979-0002.
What do I do if I’m unable to make my SmartMobile monthly lease payment?
Please call our credit department at 877-485-7042.
My SmartMobile is due for its required calibration date and my closest shop is closed or I cannot get to the service center. What do I do?
Unfortunately, we cannot push out, or change, your required calibration date. Please call your Monitoring Authority to advise them of the situation.
My IID or SmartMobile was damaged or lost. What do I do?
Call the Smart Start credit department at 877-485-7042.
I only have cash for my SmartMobile lease payment. Is this OK?
Call Smart Start’s dedicated Hurricane Customer Service team at (866) 979-0002 to receive assistance with your type of payment.
I need to reinstall my unit because the unit was damaged. Will I be charged?
Call Smart Start’s dedicated Hurricane customer service team at (866) 979-0002 to schedule a reinstall.
I need to tow my vehicle to the Service Center. What do I do?
Unfortunately, you’ll have to tow your vehicle at your own expense. Please submit an Incident Report if this occurs.
