Your Most Frequently Asked Questions Deserve Quick Answers

We’re getting excellent questions from our clients regarding their Ignition Interlock or portable alcohol monitoring program. Helping you navigate through your program requirements is especially important during such a challenging time. As promised, we’re here for whatever you need. Let’s start with answers to some of the most frequently asked questions.

Are You Open?

Yes! We’re proud to be classified as an “essential business,” which means we’re allowed to be open to serve your needs, whether it’s Ignition Interlock service or portable alcohol monitoring like like BreathCheck™ or SmartMobile™. If you’re running into problems with your current provider, talk to us about switching to Smart Start.

We understand the need to be clear about your monitoring requirements. We’ll do all that we can to keep you moving in a positive direction. And when you come in to a service center, we have processes in place that will help you stay safe.

Is My Usual Service Center Affected?

It’s extremely likely that your existing service center is unaffected and open for business. However, you can check the status of your service center, or find another that fits your needs. You can also see the latest information – including your state – on our special Coronavirus update page.

Some things never change: We always make it easy to find the location that’s most convenient for you.

What If I’m Having Difficulty with My Payments?

Managing expenses is a huge challenge for those whose income has been negatively affected. You should continue to follow your monitoring program, but it’s also crucial to take care of your monthly expenses.

Talk to one of our credit specialists today at (877) 485-7042 and let us figure out a way to help. We can help you keep your monitoring on track while you’re keeping a close eye on the rest of your budget.

There’s a big reason why we’re the worldwide leader in Ignition Interlock and portable alcohol monitoring. Your success is more than just our business; it’s the reason we’re here every day working hard for you.

We’re in this together. Let us help you however we can.