Learn About Portable Alcohol Testing at Smart Start University

When you trust us to serve your clients, you’ve seen what sets us apart from our competitors. Now we’re taking it to a brand new level with a unique, on-demand webinar series about our portable alcohol testing and monitoring technology. We call it Smart Start University.

We’re the undisputed leader in Ignition Interlock Service. But we want you and our other partners to know all about our full range of portable alcohol testing and monitoring solutions. Short of a live demonstration by one of our Business Development Representatives, Smart Start University is the perfect solution.

Portable Alcohol Testing & Monitoring – Anytime, Anywhere

Smart Start University isn’t a sales pitch. It’s an in-depth look at what our products do, how they work, and how easy they are to use. That’s no small matter when you’re trying to keep track of your clients, and your clients are trying to follow their alcohol monitoring requirements.

Once you really see what our suite of portable alcohol testing and monitoring products can do, you’ll understand the difference they’ll make. They don’t just help your clients to succeed, but also help you manage your caseload more efficiently.

SmartWeb Tutorial Ties it All Together

Any discussion of our product suite starts with SmartWeb™. It’s reliable, easy-to-use online case management that lets you and your staff easily manage any client’s program. SmartWeb works on a smartphone, tablet or computer, with Apple and Android operating systems.

It’s an easy, efficient way to:

  • See account status and key program dates for all of your clients.
  • Get a quick overview of a client’s testing history and other notes.
  • Access GPS location, plus create customizable real-time Smart-Alerts® & event notifications via text and/or email.
  • Create random or regularly scheduled testing, plus on-demand if the situation calls for it.

The best way to start is with the Intro to Smart Web. You can click here to see the rest of the SmartWeb sessions.

BreathCheck: A Small, Discreet Device for Low-Risk Clients

You know all about our Ignition Interlock. But sometimes you want to monitor clients when they’re not behind the wheel. That’s where BreathCheck™ comes in.

It’s no bigger than a business card, but BreathCheck is the perfect answer for clients who require easy testing and check-in. It works with the Client Portal smartphone app to provide voice and video detection (in addition to GPS location). Its integration with SmartWeb gives you the scheduling and customization you need for portable alcohol testing and monitoring.

Start with an overview of BreathCheck’s features. Then you can learn how BreathCheck works, or send your client to the entire list of BreathCheck training sessions.

SmartMobile: Taking Portable Alcohol Testing to the Next Level

SmartMobile™ is a solution for your higher-risk clients. Test data is stored on the device, and meets the Frye standard for admissibility of scientific evidence. It doesn’t require a smartphone, since it communicates via cellular network to disclose violations in real-time or in 24-hour reports – whichever you prefer.

It’s a robust device with full keypad and easy-to-read display screen that stores its data on board. Like our other testing solutions, it also has GPS location, facial identification, customized testing and long battery life. SmartMobile is larger than BreathCheck but still fits easily in hand.

The Intro to SmartMobile module will show you its features and benefits, and help you decide whether it’s an option for your clients.

Smart Start University: Discover Our Products at Your Own Pace

You can always learn more about our suite of portable alcohol testing and monitoring products by contacting one of our knowledgeable Business Development Reps.

But Smart Start University is an easy way to understand how our products work, and why they make sense as part of your portable alcohol testing and monitoring strategy.

App-Based Monitoring Supports Client Supervision

A recent study provides some valuable insight into the effectiveness of app-based monitoring devices. We have always believed that a small, discreet portable device like BreathCheck™ – connected to our app-based Client Portal – is an effective way to agencies to supervise their clients.

We were pleased – but not at all surprised – that a white paper by the American Probation and Parole Association (APPA) Technology Committee reinforces the value of a quality-conscious, app-based monitoring approach.

It’s important to note that the APPA is very careful not to endorse any particular solution or technology. But it’s hard to ignore the fact that BreathCheck – along with Remote Check-In functionality through our Client Portal – fits the bill for app-based monitoring in a number of different ways.

We’ll tell you more about our other technology – including SmartMobile™ devices and SmartWeb™ caseload management – in future blog posts. But for right now, let’s put the spotlight on BreathCheck.

The Value of App-Based Monitoring

The 11-page APPA study drew from a number of academic and institutional studies to make some interesting observations, such as:

  • Smartphones have enormous potential to be an effective method of monitoring, since 81 percent of U.S. adults have a smartphone (with 95 percent between ages 19 to 29).
  • Apps are available that easily allow monitoring on a mobile device.
  • Accountability objectives can be achieved through features such as location monitoring (via GPS), remote reporting from any location, and check-in capabilities.

BreathCheck is our app-based solution for portable alcohol monitoring. It combines all three of those concepts to create a structure for client monitoring and supervision. We’ll tell you more about our other technology – including SmartMobile devices and SmartWeb caseload management.

“BYOD” vs. Vendor-Based

The study makes a clear distinction between devices provided to a client vs. a “Bring Your Own Device” (or BYOD) approach utilizing the individual’s smartphone. Smart Start has devices that fall into each category.

BreathCheck serves the BYOD app-based market, while our SmartMobile monitoring device – with built-in cellular capabilities – follows the standalone model. SmartMobile is remarkable technology that also relates to the APPA report in number of ways.

For these purposes, we’re going to focus on the advantages of BreathCheck as they relate to the APPA findings and the BYOD approach.

BreathCheck and Location Monitoring

The APPA study emphasizes the importance of determining the location of the device and the client. BreathCheck answers that issue with GPS coordinates that show you the location of a client at any given time.

Naturally, the APPA points out that location data is irrelevant if the client isn’t in possession of the smartphone. That’s why BreathCheck works closely with our SmartWeb™ caseload management platform. Together, they establish a customized check-in or alcohol testing schedule, as well as on-demand testing if necessary.

Discreet, Continuous Tracking

We believe that keeping track of a client’s whereabouts (or alcohol consumption) shouldn’t be a stigma. The APPA report agrees, citing cumbersome ankle bracelets in particular.

However, the report talks about potentially using a physical, body-worn “tether” device linked via Bluetooth. It would indicate whether the smartphone has been separated from the end-user. That would make it difficult to circumvent any tracking.

Smart Start answers the circumvention problem in an easier way:

  • If only a Remote Check-In is required, the client must have their smartphone in order to successfully check-in via Client Portal.
  • If remote alcohol testing is required, the client needs both BreathCheck and their smartphone, since the two are electronically tethered via Bluetooth.
  • Voice and video verification make it virtually impossible for someone else to check in or test in place of the client.

It’s not a true “continuous” tracking solution, following the client everywhere they go. It’s app-based remote check-in that ensures to a high degree of integrity that you can find out where they are at any given time – as many as 10 times a day. It also includes on-demand testing requiring a Check-In at any time with the click of a button.

Other Key Points

The APPA report skillfully presents a wealth of information packed into 11 pages. It’s too much to go into here, but consider three final highlights:

  • Monitoring authorities would benefit from learning more about tools that are available, and how they can achieve desired objectives.
  • They also need to consider the client groups that would most benefit from a particular approach. For example, lower-risk clients would benefit from Remote Check-In or portable alcohol testing through BreathCheck. Higher-risk clients might require a more robust solution like SmartMobile.
  • The ability to upload information – such as a change in living arrangements, contact info, or employment status – would be ideal. So would reminders from monitoring authorities of important appointments related to their legal requirements.

Fortunately, Smart Start devices are connected to SmartWeb, which serves as Mission Control for our technology. It’s a powerful foundation that lets you create customized schedules, easily see client activity, and get instant alerts whenever there’s a violation.

Visit our blog on a regular basis. Learn more about how our technology matches many of the suggestions and observations in the APPA white paper.

Please contact your Business Development Representative for additional information or a demonstration.

Mobile Alcohol Monitoring Makes SmartWeb Valuable

Our SmartWeb™ online platform is the backbone of Smart Start’s mobile alcohol-monitoring technology. We like to think of it as Mission Control not just for Ignition Interlock, but for a robust portfolio of mobile devices like BreathCheck™ or SmartMobile™.

Better yet, it’s an online-based solution. It’s one-stop case management that goes where you go, whenever you need it. If you’ve got a PC, phone or tablet – Android or Apple – you’ve got SmartWeb. It’s easy to work remotely.

That kind of portability is important when your caseload is pulling you in several different directions at once.

Take a Tour of SmartWeb

Ignition Interlock and Mobile Alcohol Monitoring

SmartWeb starts with an intuitive dashboard that gives you a quick, customizable look at all of your accounts. It’s easy to see:

  • At-a-glance, real-time information about a client’s GPS location and testing history.
  • Their account status and key program dates (installation, last service, next service, etc.) – collectively or individually.
  • Any devices being used by the client, including peripherals (like cameras) and cellular information.
  • Any notes you’ve made for an individual account.

SmartWeb Makes Your Workload Easier

No Need to Dig for Data

SmartWeb features an easy search tool that lets you quickly call up individual records. No more scrolling or sorting.

You can also:

  • Quickly filter and analyze specific information like account data and selected events of interest.
  • Easily export or print reports that have all the facts you need.
  • Move easily between accounts through an intuitive, interactive interface.

Take Advantage of Free SmartWeb Training Sessions

Schedules and Testing to Fit Every Client

Each client can present special needs and challenges. You can’t rely on a cookie-cutter approach, especially when a client may be using multiple alcohol-monitoring devices.

SmartWeb gives you drag-and-drop capability to create random, on-demand or regularly scheduled testing. It’s easy to adjust as the situation dictates. No matter the number of clients, you can create programs that fit their needs.

Customizable Smart-Alert® Notification

With customization in mind, you can create Smart-Alerts – individualized notifications of events for Ignition Interlock and portable alcohol monitoring devices via text and/or email. Choose from a list that includes violations, fails, warnings, skipped tests, and attempts to circumvent any device.

You can also create a “Watch List” that lets you focus on specific clients who may require special attention. The information you need is there whenever you need it.

When it comes to managing your DUI and alcohol monitoring cases, we don’t just want to be a solution provider. We’re a resource that helps you keep things running smoothly, whether it’s with Ignition Interlock or portable alcohol monitoring devices.

Talk to your Business Development Representative for more information, including a demonstration. You can also choose from the free training sessions listed below.

SmartWeb Training Sessions

1. Intro to SmartWeb 2. Understanding Your Dashboards
3. Account-Level Detail for Specific Clients 4. GPS and Tracking Client Movement / Check-In
5. Specific Client Details and Reports 6. Changing Client Testing Times and Client Contact
Full SmartWeb Training

State Ignition Interlock Bills Gain Momentum

State legislatures throughout the U.S. are hitting high gear heading into the spring. A number of lawmakers are considering bills that affect drunk driving. However, we’re especially pleased to see three state Ignition Interlock bills that are getting strong consideration.

Even if they don’t pass, they still are positive signs that many legislators are trying to address the threat of drunk and impaired driving. We’ll keep you posted on the progress of these and other bills throughout the year.

South Carolina: First-Offender State Ignition Interlock Bill

A state Ignition Interlock bill being considered in South Carolina would require any first-time DUI offender to have a device installed. The bill passed the state Senate in 2019, and is now being considered by the House Judiciary Committee.

According to The Post and Courier newspaper and website, the Senate bill would also require Ignition Interlock Devices (IIDs) for people who refuse to take a blood-alcohol test. Currently, their licenses are suspended but they can apply for temporary licenses.

Virginia Also Considers Ignition Interlock Devices for First Offenders

Virginia has traditionally had a restricted-license provision that allows drunk-driving offenders to continue driving to perform various tasks, such as going to and from work. That list has grown over the years to allow for 14 types of trips.

According to the Virginian-Pilot newspaper and website, state legislators are exploring the possibility of a state bill that would make Ignition Interlock Devices mandatory for first offenders whose blood alcohol content is less than 0.15. An IID would be part of any restricted license requirement.

Maryland Pushes to Expand “Noah’s Law”

Two state Ignition Interlock bills are being considered by Maryland legislators. Both would expand on “Noah’s Law,” which currently requires Ignition Interlock Devices for all drunk-driving offenders.

The bills under consideration would extend the IID requirement to anyone who receives probation before judgment for a DUI. Drunk drivers would have to complete 180 days with an IID as a condition of probation.

If you or your clients would like more information about Ignition Interlock Devices, check out our FAQ page.

Should Your Client Change Ignition Interlock Providers?

One of the first tasks your DUI client may face is finding an Ignition Interlock provider. But even after they choose a provider, there may still be issues. They may discover that it’s time to change Ignition Interlock providers.

Let them know they don’t have to stay locked in to their current provider. Many Smart Start clients have moved their service from other programs. Here’s a quick overview of how easy it is for your clients to switch to Smart Start if they’re not satisfied with their current Ignition Interlock Device program.

Five tips for choosing a successful Ignition Interlock Program

Why Would Your Client Change Ignition Interlock Providers?

Misleading pricing and hidden fees are a common complaint. Your client can depend on honest, transparent pricing, with no surprise charges or last-minute changes. From beginning to end, they’ll know exactly what to expect.

Four other common complaints are:

  • Ignition Interlock Devices that don’t work properly, or are difficult to use.
  • Poor installation or ongoing maintenance.
  • Billing problems or limited payment options.
  • Poor customer service.

Changing Ignition Interlock providers is the perfect way to solve all of those issues.

Why is Customer Care so important?

Smart Start Has the Answers

There’s no question that Ignition Interlock Devices save lives. We’ve led the way in Ignition Interlock Service since 1992. Millions of drivers have counted on us for discreet, easy-to-use devices that are installed and maintained by skilled professional at thousands of locations.

Our Client Portal app makes it easy your client to set up convenient payment plans, including autopay. The last thing they need to worry about is a late payment. Client Portal makes it easy for clients to concentrate on the rest of their DUI requirement.

Quality customer service is never an issue. Our multilingual Customer Care center is available 365/24/7 for questions your clients may have. This helps reduce the possibility of misinformation, making life easier for both you and your client.

How does Client Portal work?

Switching Providers is Simple

The process is easy. It’s important for your client to let the Ignition Interlock monitoring authority know that they want to switch providers. Some states have to give permission before any change in providers.

Once they have the appropriate clearance, they’ll have their current device removed from the vehicle. After that, they can contact Smart Start at (800) 831-3299, or go online to schedule installation of a new device. Our specialists will walk them through the rest of the process.

Remind your client that they cannot drive their vehicle without an Ignition Interlock Device. A friend or family member should drive them in the appropriate vehicle for the installation.

Where can my client get an Ignition Interlock device quote?

We Make Ignition Interlock as Easy as Possible

You and your client have enough to deal with throughout the DUI process. Smart Start offers an easy, reliable solution that you both can depend on. They can call (800) 831-3299 or visit our website to find a location that’s convenient for their needs.

3 Things Your Clients WON’T Get from Our Ignition Interlock Program

We pride ourselves on providing everything that your clients will need to get through their Ignition Interlock Device requirement. That’s important, since Ignition Interlock is a proven way to help reduce drunk driving. However, it’s disappointing that Ignition Interlock Program vendors will make all sorts of promises and claims to entice potential clients.

So, when you’re recommending our Ignition Interlock program to your client, you know they’ll get quality service at an affordable price. You know we’ve got thousands of locations nationwide. And you know they’ll get outstanding customer service and expert advice whenever they need it.

Now look at it through a different lens. What really separates us from the competition is what we won’t do.

Four Questions Your Client Should Ask

1. We Won’t Mislead About Pricing

Our philosophy is simple: We provide transparent, affordable pricing with no hidden fees. Period. And there’s no locked-in contract to worry about.

Your clients have enough to think about when they have to comply with Ignition Interlock laws. They shouldn’t have to worry about fees and charges that other Ignition Interlock programs sometimes try hard to conceal.

What Are Examples of Hidden Costs?

2. We Won’t be Unkind or Uncaring

A drunk-driving conviction is usually a humbling moment in your client’s life. Nobody expects to be shopping for an Ignition Interlock Program, searching for an attorney, or trying to figure out how they’re going to pay for everything. The last thing your clients is to deal with cold, robotic representatives who look down on their customers.

That’s not us. Smart Start employees are passionate about what we do. Many of us have some sort of personal story or connection to a client’s situation, whether it’s through friends or family. We’re here to help your client in any way possible, with caring and compassion. We always want to be part of the solution.

Listen to a Smart Start Customer

3. We Won’t Misrepresent Who We Are

Some Ignition Interlock companies are sly in their approach to you and your clients. For example, they might send official-looking notices that look like they could have come from a state agency. It’s a sneaky way of trying to trick your clients into using their Ignition Interlock program.

That’s not how we do business. We know that we earn your respect – and the respect of your clients – by being transparent and honest in all of our communications. That’s how we have thrived for more than 27 years in the U.S., Canada, and worldwide. We lead by example, not double-talk.

Learn more by contacting your Smart Start representative today, or by visiting smartstartinc.com.

Ignition Interlock on School Buses Makes Sense

Nearly 700,000 school bus drivers keep our kids safe going to and from school each day. But a recent study of incidents involving impaired school bus drivers reveals that school districts might benefit from safety measures. Ignition Interlock on school buses would be a step in the right direction.

A recent special report by Stateline (an initiative of the Pew Charitable Trusts) offers insight about the impact of impaired school bus drivers. Of course, the overwhelming majority of school bus drivers are dedicated to making sure it’s a safe ride. But Stateline points out that more than 1,620 schoolchildren in 38 states have been affected by impaired drivers since 2015.

Ignition Interlock on School Buses Can Make a Difference

According to Stateline’s analysis, more than 118 drivers were arrested for operating a school bus while allegedly impaired. Other data suggests that many additional impaired school bus drivers have been identified through random drug and alcohol screenings.

Stateline says that a number of advocates are pushing for Ignition Interlock Devices on school buses. They also note that the program director at the Commercial Vehicle Safety Alliance believes that every school bus should have an alcohol detection device on board.

Ignition Interlock Device FAQs

Looking at Recent School Bus Incidents

Stateline’s investigation is underscored by recent incidents:

  • On Jan. 20, an Ohio school bus driver was arrested while driving a group of high school basketball players to a game. Police said his Blood Alcohol Concentration (BAC) was .075. The legal limit for school bus drivers in Ohio is .04.
  • In December 2019, police charged a school bus driver in Somers, New York, with aggravated DWI. They alleged that his BAC was 0.22.
  • In September 2019, a Longview, Washington, school bus driver was charged with two counts of reckless endangerment and DUI. She was apprehended after a child aboard the bus called 911.

An Attorney Recommends Smart Start Ignition Interlock

Potential Solutions to Deter Impaired Driving on School Buses

Stateline cited other incidents, and noted that potential deterrence strategies include:

  • Ignition Interlocks for school bus drivers.
  • Visual check-ins to screen drivers who might be impaired.
  • Random drug and alcohol testing.
  • A federal database that identifies drivers who have previous drug and alcohol testing violations.

We applaud the hundreds of thousands of school bus drivers who put children’s safety first. But – as any proponent of drunk driving prevention will tell you – even one accident is too many. That’s why Ignition Interlock Devices for school buses would make a real difference.

You can get more information by visiting our website, or talking with your regional Business Development Representative.

Smart Start’s Client Portal Helps Clients Manage Their Bottom Line

Any DUI offender quickly becomes aware of how much it can cost when their fulfilling their requirement. The cost varies by state, of course. But depending on a number of factors, it can range between $5,000 and $10,000. That’s where Smart Start’s Client Portal app makes a major difference.

It can be difficult to keep your clients on track when even a slight delay in payment can throw a major wrench into the process. That’s why we make it as simple as possible to stay on top of their costs when they require an Ignition Interlock Device (IID).

Smart Start’s Client Portal app makes it easy and convenient to make Ignition Interlock program payments, set up a payment schedule, and even set up autopay. Making sure your client pays their monthly IID charge should be the least of your worries.

Smart Start’s Client Portal Keeps Things on Track

Client Portal is available as a free app through the Apple Store or Google Play, as well as online. That allows your client to pay conveniently from their phone, tablet or computer.

Once they register on Client Portal, they can immediately set up their method of payment. It can be a debit or credit card.

They Can Choose from Multiple Payment Plans

After they establish their payment method, your client can choose a payment schedule that works best for them. That’s important, since money can get tight during the DUI period.

Your client can choose between weekly, bi-weekly, monthly or bi-monthly payments. They can review how much it will cost for each period before finalizing their frequency selection. Smart Start’s Client Portal makes it easy to choose the plan that best suits their monthly bills.

Taking Advantage of Autopay

Anybody who has ever used Autopay knows how easy it is: Just set it and forget it.

Your client will be billed automatically based on their choice of payment plan. They don’t have to worry about missing a payment.

Payment Reminders and History

In Smart Start’s Client Portal, they’ll always see when their next payment is due. They can set up notifications for reminder e-mails with plenty of time to spare. And they can review their account history easily.

Also, it’s easy to add extra devices. That’s important if you feel that they would benefit from a SMART Mobile™ or BreathCheck™ portable alcohol monitoring device in addition to Ignition Interlock.

What Does This Mean for You?

We treat your clients like our clients. You’ve got a full caseload that demands a lot of attention. So, it’s beneficial to both you and your clients when they can take control of their IID program. That leaves you with valuable time to take care of other parts of your business.

Tell your client about Smart Start’s Client Portal. Easy payment – along with many other features – make it a valuable tool as part of our IID program. Once they’re established as a Smart Start customer, it’s as simple as creating an account online, or downloading the mobile app. It’s available through the Apple Store or Google Play.

Important Changes to Ignition Interlock Laws in 2019

Last year is now in the rear-view mirror. Here are some legislative highlights from 2019 with meaningful changes to Ignition Interlock laws in several states.

Many thanks to Mothers Against Drunk Drivers (MADD) for the valuable information about changes to Ignition Interlock laws. They’re a powerful voice in the efforts to save lives through drunk-driving legislation and awareness.

Here’s a quick overview of changes to Ignition Interlock laws last year.

How Does an Ignition Interlock Device Help with a DUI?

Ignition Interlock for All Offenders

New Jersey and Kentucky both passed all-offender changes to Ignition Interlock laws. The changes placed a strong emphasis on allowing first-time DUI offenders to maintain their driving privileges. The changes to DUI laws allow them to continue their everyday responsibilities without compromising highway safety.

New Jersey began requiring an Ignition Interlock Device (IID) for every drunk-driving offender. The change to the DUI law, which took effect on Dec. 1, 2019, drew heavy bipartisan support. Proponents said the law allows first-time offenders to continue performing important duties while still driving safely with an Ignition Interlock Device. That includes driving to work or transporting family members.

Kentucky’s new DUI law starts on July 1, 2020. It will allow first-time offenders to retain their driving privileges by installing an Ignition Interlock Device for at least six months. That’s a powerful incentive, since that also allows the user to continue driving to work, fulfilling family duties, and so on.

Refusal to install the device will mean a nine-month driver’s license suspension. Repeat offenders, as well as first-time offenders with a blood alcohol concentration of over 0.15, will still be required to install an IID.

Learn More About Changes to DUI Laws in New Jersey

Ignition Interlock Incentive Laws

Idaho, Oklahoma and Texas passed changes to DUI laws that incentivize first-time offenders to use an Ignition Interlock Device. They require an IID as part of any plea agreement.

According to MADD, goals in 2020 include:

  • Passing all-offender changes to Ignition Interlock laws in California, Massachusetts, Michigan, South Carolina and Wisconsin.
  • Also passing Ignition Interlock incentive laws in Maryland, Ohio and Wisconsin.
  • Improving Ignition Interlock incentive laws in Georgia, Hawaii, Iowa, Massachusetts, New Hampshire, New York, Pennsylvania, Virginia and Wisconsin.

The list of achievements is impressive, but there’s always more work to be done. That’s why we’re grateful for everyone who fights for meaningful changes to drunk driving laws at every level of government.

Smart Start is always ready with information about Ignition Interlock Devices. Call (800) 831-3299 for more information, or get an online quote.

A Positive Smart Start Review … from the Most Important Person We Deal With

We’re always thrilled when we see positive reviews for Smart Start about our Ignition Interlock service. That’s not unusual, since Smart Start ranks 4.7 out of 5 stars on Trustpilot. But we recently received a lengthy and remarkably detailed review that perfectly describes our ideal customer experience.

People are always busy, so comments are typically short and to the point. However, a recent post from a client in Colorado gave us all the feedback we could possibly hope for. It sets a high bar, but that’s a challenge we’re always glad to accept.

So this isn’t an ad. It’s an honest assessment from the most important person we’ll ever deal with: a client.

A Positive Review is the Best Advertising

The incredibly positive Smart Start review recently came from Scott in Denver. He successfully completed a two-year Ignition Interlock requirement.

“Obviously, for the most part nobody wakes up one day and says, ‘Hey, I think I will go have Smart Start installed in my vehicle(s)’,” he wrote. “But nevertheless, many people end up in the predicament of needing Interlock to be able to drive. Smart Start was recommended to me from the get-go as pretty much the only and definitely the best option, so I went with them.”

Easy Installation Starts with a Phone Call

His first move was to call our Customer Care team and schedule an installation at a conveniently located facility in Denver. Customer Care specialist Christine quickly set him up with Smart Start of Cherry Creek. Technician Christopher took care of the installation.

Scott wrote: “From the moment I contacted Christine to schedule the installations to meeting Christopher for the installations – through the 2+ years of calibrations for three (3) vehicles – to the removals after completing the program and obtaining my unrestricted license, the experience was as painless as it could have possibly been.”

Quality Service with a Heavy Dose of Compassion

Christopher was singled out by Scott for being “super-knowledgeable” about installing, calibrating and removing the Ignition Interlock Devices. Anytime Scott had a question, Christopher was there with an answer.

However, there was more to it than that. “He never made me or other people I saw feel judged, uncomfortable or embarrassed,” Scott wrote.

That part is particularly important to us, since we’re not in the business of passing judgment. An outstanding customer experience requires being part of the solution, and making it easier for an Ignition Interlock user. That’s not just our goal – it’s our standard.

Customer Service Means Nothing Without Quality Equipment

Of course, an Interlock Device only makes a difference if it works the way it’s supposed to. Scott mentions that part, too.

“If used properly and some care is shown to the devices, the systems work perfectly and in no way impact or impair normal vehicle operations,” he wrote. “Once removed, you will never know you were there.”

We value our customers’ opinions – whether they’re positive or negative. Your feedback is the only way we know what we’re doing right, and how we can improve. That’s why we’ve been rolling strong since 1992.

If you need an Ignition Interlock Device, call (800) 831-3299 or get a quote. Be sure to ask about same-day installation.