J.B. Katz is a successful DUI and defense attorney in Breckenridge, Colorado. She has been practicing for more than 20 years throughout Colorado, and has been a steadfast believer in our Ignition Interlock Program in Breckenridge and the surrounding area for more than 10 years.
Smart Start is the only provider she trusts for her DUI clients when they require an Ignition Interlock Device in Breckenridge, or whether they live outside the area. When it’s time to install an Ignition Interlock Device, she is quick to hand out coupons for free installation.
“I have other companies that send me materials,” she said. “But I’ve never recommended anybody but Smart Start. I feel like you’re transparent, and you’re trustworthy. That’s why I can recommend you with confidence every time.”
Transparency is Important for Ignition Interlock in Breckenridge
Katz said she appreciates the quality of Smart Start’s equipment and customer service. But she also values Smart Start’s honesty and transparency, especially during a client’s violation extension hearing. The Colorado Department of Motor Vehicles (DMV) often needs accurate, up-to-date information in order to make a fair decision for her client.
She said that Smart Start is the only Ignition Interlock Program in the Breckenridge area that works closely with the DMV to provide information when there’s a question about device calibration.
“I don’t know what goes on with other companies,” Katz said, “but nobody else discloses that kind of information to the DMV. When you don’t get that information, and there’s no transparency, then the DMV just accepts test results blindly. I’d rather have real information, and that’s what Smart Start does.”
Our skilled Ignition Interlock technicians in Breckenridge – and at thousands of other locations – keep our devices carefully calibrated on a regular basis. When you do business the right way, you’ve got nothing to hide.
Adding Portable Alcohol Monitoring to the Mix
Katz said her practice is roughly split 50-50 between DUI and criminal defense clients. For the latter group, she has found that Smart Start’s portable alcohol breath testing devices like SmartMobile™ can play an important role. That’s especially true for non-DUI cases that involve alcohol.
She often suggests it as an alternative for bond conditions to prove that a client is following requirements. “I can tell the court that I’m going to be able to have a machine in my client’s hand almost immediately,” she said.
“I think that Smart Start is much easier than going through our local bond company,” she said. “Smart Start is just a million times easier to work with than the company they use. And they’re easier to call when there’s an issue or a question, and I know I’ll get an answer right away.”
The Value of Customer Care
Katz said that Smart Start provides customer care that she and her clients can depend on. It starts at the local Smart Start service center, providing Ignition Interlock service in Breckenridge. After that, her clients can depend on our 24/7/365 multilingual Customer Care specialists.
But Katz also gives a huge share of credit to Matthew Law, Smart Start’s Business Development Representative in her region.
“Matt is just amazing,” she said. “He answers the phone every time, takes care of everybody who calls him, and he gets the equipment quickly when I need it. He’s always there for anything I need.”
Silence is Golden
Katz said that there’s an easy way to know that her clients are happy with Smart Start. She hears virtually nothing from them about their device once they’re on the program.
“If I get no feedback, that’s great feedback,” she said. “I don’t get clients complaining about the equipment. Nobody calls me squawking about how terrible it is, and nobody complains about the price. That’s why I take silence as a big endorsement.”
We’re proud to have advocates like J.B. Katz talking about the virtues of Smart Start products and service. We’re also proud to provide the best Ignition Interlock in Breckenridge and the entire state of Colorado. Regardless of where you’re located, your clients can easily get a quote on our website, or call (800) 831-3299.