Choose Mobile Alcohol Testing with SmartMobile

A recent paper released by the American Probation and Parole Association (APPA) emphasizes the growing role of smartphone apps for supervision. That kind of solution is easily available through our app-based BreathCheck™ mobile alcohol testing device.

But the 11-page APPA document also mentions a second mobile alcohol testing approach. The second option is a corporate-owned device rather than a client’s smartphone. We’ve got that covered too, with SmartMobile™.

BYOD vs. Corporate-Owned Mobile Alcohol Testing

The Bring Your Own Device (BYOD) approach is what BreathCheck is all about. Your client’s phone is loaded with our Client Portal app, which connects with BreathCheck. It creates an easy, compact testing solution for your clients, using the app’s Check-In capability to know where they are – anytime, anywhere.

We could devote an entire blog post to BreathCheck (and we do). But consider SmartMobile as a robust alternative that fits higher-risk clients. And Smart Start provides the device for a monthly fee, making a smartphone unnecessary.

SmartMobile Has Built-In Cellular Communication

SmartMobile is self-contained. Testing and location data are stored within the device, and it doesn’t require a smartphone or app. Instead, it has built-in cellular capabilities that keep it connected to our SmartWeb™ online case management platform. SmartWeb provides:

  • GPS location data, along with voice and visual identification during mobile alcohol testing.
  • Customization of test schedules, including random or on-demand testing.
  • Text or e-mail alerts that keep you informed about missed tests or violations in real-time or 24-hour reports – whichever you prefer.

So Why Does SmartMobile Make Sense for High-Risk Clients?

The APPA paper points out that while the BYOD approach is generally less expensive, smartphones were not designed purely to be a secure criminal justice monitoring tool. So BreathCheck and Client Portal make sense for clients who want to comply with requirements easily and quickly.

But other clients present a greater level of risk. They either have greater potential for negative behavior as a result of alcohol use, or are highly motivated to defeat any monitoring device. That’s why we created SmartMobile.

The test data stored on SmartMobile meets the Frye standard for admissibility of scientific evidence. Even if the cellular connection is lost, the data is still safely tucked away. From a monitoring standpoint, that’s particularly important for high-risk behaviors. The device also provides automatic retests after an initial violation and lets you impose sanctions immediately when necessary.

While BreathCheck is sleek and small – no bigger than a business card – SmartMobile is larger but still easily fits in hand. It’s a robust device with full keypad and easy-to-read display screen that provides a remarkable level of interactivity with your client.

Selecting the Best Mobile Alcohol Testing Solution

We’ll give the APPA the final word when it comes to choosing a BYOD smartphone app-based solution like BreathCheck, or a corporate-owned device like SmartMobile.

“Agencies should educate themselves on the capabilities and limitations of smartphone applications in general, as well as the pros and cons of corporate-owned vs. BYOD approaches,” the report states. “These solutions, like any other, should be implemented in alignment with evidence-based practices, focusing on the risk/needs of each case.”

No two clients have the same needs. Discover the right mobile alcohol testing solution by contacting your Smart Start Business Development Rep.

Smart Start’s Client Portal Helps Clients Manage Their Bottom Line

Any DUI offender quickly becomes aware of how much it can cost when their fulfilling their requirement. The cost varies by state, of course. But depending on a number of factors, it can range between $5,000 and $10,000. That’s where Smart Start’s Client Portal app makes a major difference.

It can be difficult to keep your clients on track when even a slight delay in payment can throw a major wrench into the process. That’s why we make it as simple as possible to stay on top of their costs when they require an Ignition Interlock Device (IID).

Smart Start’s Client Portal app makes it easy and convenient to make Ignition Interlock program payments, set up a payment schedule, and even set up autopay. Making sure your client pays their monthly IID charge should be the least of your worries.

Smart Start’s Client Portal Keeps Things on Track

Client Portal is available as a free app through the Apple Store or Google Play, as well as online. That allows your client to pay conveniently from their phone, tablet or computer.

Once they register on Client Portal, they can immediately set up their method of payment. It can be a debit or credit card.

They Can Choose from Multiple Payment Plans

After they establish their payment method, your client can choose a payment schedule that works best for them. That’s important, since money can get tight during the DUI period.

Your client can choose between weekly, bi-weekly, monthly or bi-monthly payments. They can review how much it will cost for each period before finalizing their frequency selection. Smart Start’s Client Portal makes it easy to choose the plan that best suits their monthly bills.

Taking Advantage of Autopay

Anybody who has ever used Autopay knows how easy it is: Just set it and forget it.

Your client will be billed automatically based on their choice of payment plan. They don’t have to worry about missing a payment.

Payment Reminders and History

In Smart Start’s Client Portal, they’ll always see when their next payment is due. They can set up notifications for reminder e-mails with plenty of time to spare. And they can review their account history easily.

Also, it’s easy to add extra devices. That’s important if you feel that they would benefit from a SMART Mobile™ or BreathCheck™ portable alcohol monitoring device in addition to Ignition Interlock.

What Does This Mean for You?

We treat your clients like our clients. You’ve got a full caseload that demands a lot of attention. So, it’s beneficial to both you and your clients when they can take control of their IID program. That leaves you with valuable time to take care of other parts of your business.

Tell your client about Smart Start’s Client Portal. Easy payment – along with many other features – make it a valuable tool as part of our IID program. Once they’re established as a Smart Start customer, it’s as simple as creating an account online, or downloading the mobile app. It’s available through the Apple Store or Google Play.

Part 4: Big Reasons Why Smart Start’s Client Portal Helps You

Do you know just how much you can do with the Smart Start Client Portal? On top of taking care of your payments and easily adding the devices you have, there are several other neat features that will make your Smart Start program feel like an absolute breeze.

Let’s go over the big reasons regarding how the Smart Start Client Portal helps you get on with your day and your program with ease.

Available on-the-go

The Client Portal is available to you wherever you need it to be. You can log in to your Client Portal online from your computer, or use it easily on your tablet or smartphone (available for download via the App Store or Google Play!) Built on utmost convenience, it’s entirely up to you on how you want to manage your Smart Start accounts right from the Client Portal.

Review Your Dashboard

Your Client Portal Dashboard is the first screen you land on when logging in. You can get a quick overview of the Smart Start devices you have and watch for important dates such as your payment and service due dates. You can also easily switch from enabling to disabling auto-pay.

Need more perks? Here’s just a couple of other features available to you.

Upload Documents, Add Notes, and More

  • Remember that you can upload your necessary case documents to the Client Portal for our Customer Care Center whenever you need to. We accept typical file formats such as JPG, PNG, and PDF to make your program as stress-free as possible.
  • Need to find your nearest Smart Start service center location? Just log-in to your Client Portal to access our website and find your service location right away. It’s that easy!
  • Adding notes regarding your program is important. It’s even more important to make this capability fast and simple to do. Open the Client Portal menu and add any notes related to your program!

You can take advantage of all these great features and more without a single phone call. Whether you’re out shopping, at work or relaxing at home, you can manage your Smart Start account(s) remotely with just the tip of your finger. That’s how easy we want your Smart Start experience to be!

Have more questions? Our Client Portal FAQ has answers.

Read More About the Client Portal

1 – Introducing the Client Portal
2 – Getting started
3 – Payments and enabling auto-pay

Register for the Client Portal Today

Ready to register for the Client Portal? Whether you’re an existing or new Smart Start user, sign-up today for the Client Portal online or download the app!