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PRODUCT SUPPORT

Thank you for visiting the Smart Start Product Support page.  This information is here to assist you with the use of our products.  If you cannot find an answer to your question, please call 1-800-880-3394 to speak to a Product Support Specialist.

USER INSTRUCTIONS   |   TRAINING VIDEOS   |   PRODUCT FAQs 

      

 

USER INSTRUCTIONS (PDF)

SSI-1000    English  |  Spanish
SSI-20/20   English  |  Spanish
IN-HOM     English  |  Spanish

 

TRAINING VIDEOS

Client Training Video   English  |  Spanish

How to Take a Breath Test
   Blow/Hum Technique                                                English  |  Spanish
   Blow/Hum Technique (New Beep Sounds for SSI20/20)   English  |  Spanish

 

 

 

General Questions - Ignition Interlock Devices

How long does it take to install the interlock?
Can I start my vehicle without taking a test?
Can the interlock turn off my vehicle?
How often are the re-tests?
Is the unit fool-proof?
Do medicines affect the ignition interlock?
What happens if someone is intoxicated when s/he blows into my unit? Am I held responsible?
How are violation points lost?

Why is my interlock in lockout status?
Can the unit be unlocked?
What if I have to take my car to a mechanic shop for repair?
What happens if I travel to other cities or states?
Can the interlock be installed on a motorcycle?
Can I buy a unit?
Do you have a voluntary program?
What does “ABRT” or “ABORT” mean?
How can I tell if I have a SSI-1000 or an SSI-20/20 interlock?

SSI-20/20 Questions

What does “SLOCK@2d” or “SvcLock48hr” mean?
What does “VLOCK@2d” or “ViolLck48hr” mean?
What does “LOCKOUT VIOL” mean?
What does “LOCKOUT SRVC” mean?
How do I check my appointment time?
What do “ABORT EARLY” “ABORT HARD” and “ABORT NEG” mean?
What does “ABORT LOCK” mean?
How do I check my remaining violation points?

SSI-1000 Questions

What does “APPT” mean?
How do I check my appointment time?
What does “L48 NV03” mean?
What does “L48 NV0” mean?

IN-HOM Questions

Where do I find instructions on how to use the IN-HOM unit?
What does "ABORT NEG" mean?
What does "ABORT HARD" mean?
Is the IN-HOM always taking pictures?
What is a Test Window?
How do I know if the IN-HOM is in a Test Window?
Can I take a test outside of a Test Window?
What does "MISSED TEST" mean?
Where do I find information about my next appointment?
How does one lose Violations?
What does "ViolLck## hr" mean?
What does "SvcLock ## hr" mean?
What does "LOCKOUT VIOL" mean?
What does "LOCKOUT SRVC" mean?
What do I do if my device is not operating correctly?

 

 

General Questions

 

How long does it take to install the interlock?

Installation appointments generally take about 90 minutes.  This includes the administrative paperwork, installation and client training.

Can I start my vehicle without taking a test?

No, a valid and passing breath test must be provided before the vehicle will start.

Can the interlock turn off my vehicle?

No, the interlock is a starter interrupt.  For safety reasons, it will not turn off your vehicle.

How often are the re-tests?

The retests are randomly requested, based on the requirements set forth by the monitoring agency in your state.

Is the unit fool-proof?

Yes, the ignition interlock will detect any type of alcohol, tampering, or loss of power to the vehicle.

Do medicines affect the ignition interlock?

Yes, but only if the medicine contains alcohol, such as cough syrups.  The ignition interlock does not detect any other type of medication.

What happens if someone is intoxicated when s/he blows into my unit? Am I held responsible?

Yes, all tests recorded are the responsibility of the client.  It is very important to not let anyone take a test if they have been drinking any amount of alcohol. The enrolled participant is held responsible for all tests provided.

How are violation points lost?

The monitoring authority and/or state regulations decide how violation points are lost. However, you can typically lose violation points for the following reasons:  1) alcohol in breath sample, 2) missing a retest when the vehicle engine is on, and 3) circumventing the interlock. Please consult the state regulations for the exact rules required for ignition interlock in your state.

Why is my interlock in lockout status?

The interlock will lockout due to loss of violation points or a missed monthly service visit.  In both cases, you are given a grace period to bring the vehicle into the shop for service.

Can the unit be unlocked?

Yes, we can provide a onetime unlock code that works for six hours.  Once the code is used, you will be able to use your vehicle; however you will still be required to provide a valid breath sample in order to start your vehicle.

What if I have to take my car to a mechanic shop for repair?

If you have someone work on your car, it is recommended that the mechanic call our service department at 1-800-880-3394; a technical support representative will advise the mechanic of what to do.

What happens if I travel to other cities or states?

Smart Start has over 1000 locations throughout the U.S.  It is recommended to call us at 1-800-880-3394 to verify local shop information as operating days and hours vary by location.

Can the interlock be installed on a motorcycle?

Currently, it is our policy not to install on motorcycles.

Can I buy a unit?

The units are only available for lease; however, we keep our monthly prices low to minimize the cost for all clients.  At each service visit, the device is calibrated to ensure it is working properly and analyzing the breath tests accurately.  Data from the interlock is also downloaded and sent to the appropriate monitoring authorities. 

Do you have a voluntary program?

Yes, our voluntary program is great for those who are looking for the control of a monitored program and the peace of mind it creates.  This is also a great tool for monitoring teenage drivers.

What does “ABRT” or “ABORT” mean?

The test sample was not provided correctly. Remember to blow steadily into the mouthpiece for 3 to 4 seconds and then, without interrupting the air flow, hum loudly while saying the word “who” for the remainder of the test.

How can I tell if I have a SSI-1000 or an SSI-20/20 interlock?

The SSI-1000 has numbers 1-4 on the key pad and the SSI-20/20 has numbers 1-9.

 

SSI-20/20 QUESTIONS

 

What does “SLOCK@2d” or “SvcLock48hr” mean?

This means you are in service grace period count down and you have 2 days remaining before you lockout.

What does “VLOCK@2d” or “ViolLck48hr” mean?

This means you are in your violation grace period countdown and you have 2 days remaining before you lockout.

What does “LOCKOUT VIOL” mean?

This means you have lost all your points and have exceeded the violation grace period.  You must now call 1-800-880-3394 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center. 

What does “LOCKOUT SRVC” mean?

This means you have missed your monthly service and have exceeded the service grace period.  You must now obtain a onetime unlock code to take the vehicle to a Smart Start service center.  Call the Smart Start corporate office to obtain this code.

How do I check my appointment time?

Press the # key, then the 1 key on the keypad to display your appointment time.

What do “ABORT EARLY” “ABORT HARD” and “ABORT NEG” mean?What does “ABORT LOCK” mean?

ABORT EARLY means you stopped the breath sample too soon.  ABORT HARD means you are blowing too hard.  ABORT NEG means you sucked air into the unit. 

ABORT LOCK means you have exceeded the allowed number of aborts during a fifteen minute period.  

How do I check my remaining violation points?

Press the # key and then the number 3 on the keypad.

 

SSI-1000 QUESTIONS

What does “APPT” mean?

This means your appointment is coming up soon; this normally appears five days before your lockout date.

How do I check my appointment time?

Press the number 4 on the keypad.

What does “L48 NV03” mean?

This means you are in your service grace period countdown; you have 48 hours left before you lockout and have 3 violation points remaining.

What does “L48 NV0” mean?

This means you have lost all your violation points and are in the violation grace period countdown; you have 48 hours before you lockout.

 

IN-HOM QUESTIONS

Where do I find instructions on how to use the IN-HOM unit?

Instructional information is found on the IN-HOM User Instructions, this form is given out during the enrollment process. A copy of the instructions is also available here.

What does "ABORT NEG" mean?

This means air was sucked from the device instead of blowing air into the device.

What does "ABORT HARD" mean?

This means the air is being blown into the unit with too much pressure.

Is the IN-HOM always taking pictures?

No, the IN-HOM unit does not take pictures at random. Pictures are taken during the following events: when a test sample is being provided, when the test window timer is about to expire, and when the test window expires. Please remember to dress appropriately around the device at all times.

What is a Test Window?

The time period where you must provide a test. If you miss a Test Window, a violation will be recorded. As the Test Window nears the end of the allotted time, the unit will beep more frequently.

How do I know if the IN-HOM is in a Test Window?

The right LED will flash green, and the LCD will display "BLOW" along with a timer indicating how much time you have to take a test.

Can I take a test outside of a Test Window?

Yes, but taking a test outside of a test window will not reverse a missed test.

What does "MISSED TEST" mean?

A test with the result of "PASS" was not provided during a test window.

Where do I find information about my next appointment?

The appointment date and time is printed on the service receipt.

How does one lose Violations?

Violations can be lost by missing a test window or by blowing a breath sample which contains alcohol.

What does "ViolLck## hr" mean?

A reminder of the number of hours remaining before the unit goes into lockout due to loss of violations.

What does "SvcLock ## hr" mean?

A reminder of the number of hours remaining before the unit goes into lockout due to missing your service appointment.

What does "LOCKOUT VIOL" mean?

The device is in lockout due to loss of violations. You will not be able to take a test and are required to have the unit serviced.

What does "LOCKOUT SRVC" mean?

The device is in lockout due to missing your service date. You are not able to take a test and are required to have the unit serviced.

What do I do if my device is not operating correctly?

Contact 1-800-880-3394 and select the IN-HOM Help option.

 

About Interlock & The Advantages
SSI-1000
SSI-20/20™
SMART START IN-HOM™
Product Support